• Reporting to: Directors
• Supervises: Administration, Receptionist, and support staff

Purpose of Job:

To coordinate the company’s operations, internal administration, and human resource related functions that affect efficiency and team moral. The Ops & HR Coordinator manages the company’s vacancies and plays a role in recruiting and onboarding newstaff. S/he effectively acts as a link between the staff and the management and is responsible for all office needs such as equipment and tool availability and maintenance, and telecommunications and power systems.

KEY DUTIES AND RESPONSIBILITIES:

Operations

• Maintain relations with vendors, including but not limited to: internet providers, battery system provider, server network provider, office supplies providers
• Ensure all office equipment is working properly—printers, scanners, copiers, filing cabinets, storage spaces, electronic hardware, desks and chairs etc.
• Ensure all factory and site equipment is working properly
• Oversees filing procedures and that all admin filing systems are working properly
• Responsible for cultivating a good working environment for all staff—at factory, on site, and in office
• Responsible for maintaining good office internet and server network connectivity
• Responsible for the development and dissemination of company policies including but not limited to: quality and safety controls, employee handbook, onboarding, and trainings
• Supervise and liaise with all support staff (Receptionist, Didi, Guards, and
• Drivers) ensuring all work is done well and on time
• Ordering business cards for relevant staff

Human Resources

• Coordinate all elements of employee recruitment
• Conduct new hire orientations and develop and maintain office staff and technical training materials and calendar
• Develop and administer employment policies
• Maintain and update human resources’ spreadsheet and filing systems
• Serve as an effective resource for company policy, utilizing good judgment, discretion, confidentiality and professionalism to respond to payroll, benefits, and other employee issues;
• Create and implement performance evaluations, feedback, and questionnaires
• Check workers’ attendance and track leave for all staff
• Liaise with Accounts department regarding time sheets and overtime for monthly salaries
• Stay up to date with Nepal’s employment laws
• Forward employee issues and grievances to the directors, as necessary
• Plan staff and office events: annual picnic, staff football, other outings
• And any other tasks assigned