Raintree Tours and Travel

Travel Agents / Tour Operators

Ticketing Officer

Views: 1948|Published on: May 04, 2025

Hospitality

Mid Level

Full Time

Vacancy: 3

Jyatha Marg , Kantipath Kathmandu|

Experience: More than or equal to 3 years|

NRs. 30,000 - 50,000 Monthly

Job Description

Roles and responsibilities of this job

The company is looking for a "Ticketing Officer" with excellent communication skills, both written and verbal. The position holder is expected to have knowledge regarding ticketing-related legislation and good insight into the ticketing process.

We are looking for a skilled Ticketing Officer who will help passengers to plan their trips. He/She answers questions on travel arrangements such as routes and time schedules. He/She makes and confirms reservations and calculates the expenses and sells tickets to the passengers.

Duties and Responsibilities:

Your responsibilities will entail giving advice to clients, booking flights (Domestic and International)/ issue tickets, reservation of hotel via system worldwide
Collect PNR’s, issuing tickets, re-scheduling, hotel bookings, and cancellations
Collect and check documents as per country specific requirements. Handle ticketing enquiries including airfare quotations, reservations, and e-Ticket issuances.
Working closely with leisure and corporate clients, airlines, travel agencies, transport, and other service providers. You will build strong, professional working relationships with them and all your main clients
Answer inquiries regarding information such as schedules, availability, procedures and policies. Also, assist with all travel documents, which clients might request for their travel plans.
Plan routes and compute ticket costs. You must handle complain and obtain feedback from customers along with upgradation of customer service.
Determine whether the ticket is available on the required date requested by customer or not.
Prepare customer invoices and accept payment.
Follow up with airlines companies for refunding and capping tickets.
This is a very diverse role and would vary from situation to situation.

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than or equal to 3 years

Other Specification

Graduate or postgraduate.
To qualify for this role, you must have previous travel ticketing experience (IATA trained /experienced in IATA accredited Travel Agency)
You should have vast experience and knowledge in the airline, travel agencies and holidays industry
Fluent English speaking with convincing skill and excellent written communication are required with knowledge of other languages an advantage
Command of Galileo, Amadeus and Sebre reservations
Handling and issuing tickets and also visiting to different organization for marketing effectively and efficiently
Command of MS Office Applications (MS Word, excel etc.), internet and email, power point presentation.
You must have good management skills.
You should have charming and outgoing personality and pleasing voice
Ability to work extended hours under varying work schedules and frequently meet rigid deadlines
Ability to work a flexible schedule, including days, evenings, weekends and holidays
Ability to read instructions, directions, letters, memos and other written materials
Ability to converse orally and utilize standard telephones to receive and communicate information with staff and clients
Increase sales to support management on increasing its revenue
Excellent communication and interpersonal skill

Additional Benefits:

Provident Fund
Incentives
Dashain Bonus

NOTE:

Salary will be no bar for deserving potentials.
Preference will be given to candidates with prior experience in the tours and travel industry.
Two-wheeler license holders and two-wheeler holders are preferred.

Skills Required

Required skills for this job

Management

Problem Solving

Interpersonal Skills

Organisation Skills

MS Office Suite

Salary

Offered financial and non-financial compensation for this job

Offered Salary:NRs. 30,000 - 50,000 Monthly

Applying Procedure

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Apply Before: May 11, 2025

About the organization

Raintree Tours and Travel

Travel Agents / Tour Operators

Jyatha, Kantipath

Raintree Tours and Travel is a local investment and a prominent tour operator managed by experienced professional team handling outbound and inbound travel business. Furthermore, the company provides recreational and business travellers with professional service and consultation. RTTPL will position itself as a specialist in the field of cultural and adventure travel with the team of professional and expert trekking and tour guide with the long experience in tourism sectors.