Inbound Tour Officer

We are looking for a dynamic and detail-oriented Inbound Tour Officer to join our team. The ideal candidate will be responsible for handling inbound travel inquiries, designing tour packages, and coordinating services to ensure a smooth and memorable experience for international clients.

Key Responsibilities:

• Preparing travel itineraries, obtain special rates from various hotels and  transport , package costing, rate sheets and proposals. Also, designing and creating new tour packages as per the customer’s needs and then sending to agent overseas.
• Preparing tourist or visitor information, and creating promotional 
• Involvement with suppliers and business partners to determine logistics for inbound tour groups.
• Obtaining visas for foreign customers by coordinating with overseas business partners and assisting with tour operations on a day-to-day basis.
• Handling operations-related inquiries and lend a hand to the sales team as needed as well as deciding how many vacations to sell each season and which resorts/hotels to use 
• Visiting resorts/hotels to determine the quality and suitability of accommodations
• Coordinating with transport companies, airlines, hoteliers, tour guides, and resort representatives, also deciding on service levels, contracts, pricing and confirming the names of customers with airlines and hotels
• Promoting trips and holidays to customers through travel agents, websites, and brochures.
• Invoicing, combining travel, accommodation, and services such as sightseeing arrangements to create holiday packages.
• Providing quotes of travel related services to individual and agents abroad as well as follow up with them.
• Responding to customer inquiries by phone, email, and social media, as well as assisting them in booking their vacation package.
• To follow up on customer inquiries, make calls to them.
• Identifying the customer's need, establishing an immediate rapport, and providing advice to meet their needs.
• Correspondence, negotiation and liaison with suppliers to obtain necessary information required for a travel holiday package.
• To maximize the opportunities, up-sell and cross-sell additional travel products and services.
• Handle bookings for hotels, transportation and sites of excursion, also become responsible for tour operation.
• Collect information from tours leader after leading tours to find out good feedback for the service improvement
• Make research to find out more attractive tourism destination or sitesto
• To be able to handle passport and immigration issues
• To be able to assist visa processing
• To demonstrate a total commitment to customer service and to ensure that every customer has a holiday that exceeds their expectations.
• To create and sell fixed-departure or individually-designed tailor made tours for customers.
• To maximize revenue and profit, every genuine single query must be converted to a sale.