Ticketing Officer

The company is looking for a "Ticketing Officer" with excellent communication skills, both written and verbal. The position holder is expected to have knowledge regarding ticketing-related legislation and good insight into the ticketing process. He/She answers questions on travel arrangements such as routes and time schedules. He/She makes and confirms reservations and calculates the expenses, and sells tickets to the passengers.

Duties and Responsibilities: 

• Your responsibilities will entail giving advice to clients, booking flights (Domestic and International)/ issue tickets, reservation of hotel via system worldwide
• Collect PNR’s, issuing tickets, re-scheduling, hotel bookings, and cancellations
• Collect and check documents as per country specific requirements. Handle ticketing enquiries including airfare quotations, reservations, and e-Ticket issuances.
• Working closely with leisure and corporate clients, airlines, travel agencies, transport, and other service providers. You will build strong, professional working relationships with them and all your main clients
• Answer inquiries regarding information such as schedules, availability, procedures and policies. Also, assist with all travel documents, which clients might request for their travel plans.
• Plan routes and compute ticket costs. You must handle complain and obtain feedback from customers along with upgradation of customer service.
• Determine whether the ticket is available on the required date requested by customer or not.
• Prepare customer invoices and accept payment.
• Follow up with airlines companies for refunding and capping tickets.
• This is a very diverse role and would vary from situation to situation.