iGlobal Travel and Tourism

Travel Agents / Tour Operators

Reservation Officer

Views: 134|Published on: Feb 22, 2026

Hospitality

+1 more

Mid Level

Full Time

Vacancy: 1

Samakhusi, Kathmandu|

Experience: More than 2 years|

Not Disclosed

Job Description

Roles and responsibilities of this job

We are seeking a proactive and detail-oriented Reservation Officer to manage domestic and international flight bookings. The role involves issuing tickets through major airline reservation systems (Amadeus, Galileo, Sabre), handling customer inquiries, processing payments, coordinating with airlines, and ensuring accurate documentation.

Key Responsibilities:

Issue domestic and international flight tickets using airline reservation systems (e.g., Amadeus, Galileo, Sabre).
Handle customer inquiries related to flight bookings, schedules, cancellations, and changes.
Provide fare information, travel routes, and travel-related advisories.
Process payments (cash, credit cards, bank transfers) and ensure proper documentation.
Maintain accurate records of bookings, transactions, and customer details.
Coordinate with airlines for ticket confirmations, re-bookings, and special requests (meal preferences, wheelchair assistance, etc.).
Resolve booking issues and complaints with a professional attitude.
Inform customers about visa, passport, health, and safety requirements.
Upsell travel insurance, additional baggage, or seat upgrades when applicable.
Keep up to date with airline rules, promotions, and industry trends.

Job Specification

Required qualifications for this job

Required Education Level:Higher Secondary (+2/A Levels/IB)

Required Experience:More than 2 years

Other Specification

Must have passed +2 (Higher Secondary / Intermediate) or equivalent. Additional certificate/diploma in travel, tourism, or related field is a plus.
Minimum 2 years of experience in reservations / ticketing or relevant customer service role.

Skills & Competencies

Proficiency in airline reservation and ticketing systems (e.g., Amadeus, Sabre, Galileo, Worldspan)
Knowledge of IATA and airport codes, fare calculations, and ticketing rules
Understanding of airline policies, visa regulations, baggage rules, and travel documentation
Experience handling domestic and international bookings, including cancellations, rebookings, refunds, and schedule changes
Strong verbal and written communication skills with a professional demeanor
Ability to resolve customer complaints and booking discrepancies efficiently
Strong attention to detail and ability to manage multiple bookings under pressure
Proficiency in Microsoft Office (Excel, Outlook, Word) and CRM systems
Comfortable using online payment gateways and email/chat support tools
Team-oriented with flexibility to work shifts, holidays, and extended hours if required

Skills Required

Required skills for this job

Work Under Pressure

Fast Learner

Accountability

Client Handling

Social Media Marketing

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

Click on Login to Apply and apply to this job via your jobseeker profile with easy apply process.

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Apply Before: Mar 09, 2026

About the organization

iGlobal Travel and Tourism

Travel Agents / Tour Operators

Gongabu 26, Kathmandu

iGlobal Travel and Tourism Pvt. Ltd is a licensed and professionally managed travel company based in Nepal, providing reliable, well-designed, and value-driven travel solutions. With strong local expertise and a global outlook, we specialize in making travel simple, transparent, and stress-free.

Rooted in Nepal’s rich landscapes and culture, we design authentic travel experiences while maintaining international service standards. From leisure holidays to complex travel planning, our team ensures smooth execution and dependable support at every stage of the journey.

Our services include :

Domestic and international air ticketing
Hotel reservations
Customized tour packages
Trekking and adventure travel
Pilgrimage tours
Honeymoons Packages
Group travel
Corporate travel arrangements
Visa Assistance
Travel Consultation
Transportation Services

At iGlobal Travel and Tourism Pvt. Ltd., we value trust, clear communication, and long-term relationships. Each of our itinerary is carefully planned to balance comfort, quality, and cost efficiency. With no hidden costs and a client-first approach, we focus on delivering consistent service and meaningful travel experiences within Nepal and across the world.