Qualification and Experience

• Strong English Writing and Speaking Skills.
• Excellent organizational skills with the ability to prioritize and manage own workload.
• Graduate degree
• Strong computer skills, proficient in Microsoft Office systems
• Data analysis and report writing skills

Other Skills and Attributes

• Learn and work on the inhouse system
• Ensuring quality counselling service
• Proficient knowledge of courses/products
• Social media management skills
• Process and take necessary action to feedback and complaints

Key Business Deliverables:

1. Accountabilities: Sales

Benchmark Measure: 

• Conversion ratio monitoring
• Budget vs Achievement
• Revenue target vs. achievement

Key activities to achieve accountabilities:

• Identify Target Groups (TG), Prospects and lead for the courses
• Attend to the queries and counsel the lead for conversion to business
• Meet the sales target/ exceed the target

2. Accountabilities: Marketing

Benchmark Measure: 

• Up to date TG list
• Creation of required pool of prospects (POP)

Key activities to achieve accountabilities:

• Coordination of social media post
• Social media campaign
• Webinar/events

3. Accountabilities: Operations

Benchmark Measure: 

• No complaints, Error free
• Smooth service delivery
• No loss

Key activities to achieve accountabilities:

• Regular monitoring, Review meeting, Variance report, Scheduling of projects/activities, timely reporting/escalation