Key Business Deliveries:

Accountabilities:

Sales:
Benchmark Measure:

• Conversion ratio monitoring
• Budget vs Achievement
• Revenue target vs. achievement

Key Activities to achieve accountabilities:

• Identify Target Groups (TG), Prospects and lead for the courses
• Attend to the queries and counsel the lead for conversion to business
• Meet the sales target/ exceed the target

Marketing:
Benchmark Measure:

• Up to date TG list
• Creation of required pool of prospects (POP)

Key Activities to achieve accountabilities:

• Coordination of social media post
• Social media campaign
• Webinar/events

Operations:
Benchmark Measure:

• No complaints, Error free
• Smooth service delivery
• No loss

Key Activities to achieve accountabilities:

• Regular monitoring, Review meeting, Variance report, Scheduling of projects/activities, timely reporting/escalation