Copperleaf
Views: 97 | This job is expired 1 week, 2 days ago
Job Category | : | Sales / Public Relations |
Job Level | : | Senior Level |
No. of Vacancy/s | : | [ 1 ] |
Employment Type | : | Full Time |
Job Location | : | Remote |
Apply Before(Deadline) | : | May. 08, 2024 14:10 (1 week, 2 days ago) |
Education Level | : | Under Graduate (Bachelor) |
Experience Required | : | More than 5 years |
Professional Skill Required | : | Workload Prioritization Personify Customer Experience Investment Planning Client Services |
Location: Remote working within the Asia-Pacific & Japan region.
We currently have an opening for a Director Client Experience, Asia Pacific and Japan. This role reports to the Managing Director, APJ with a dotted line to the Global Vice President, Client Experience and has overall responsibility for the successful delivery of all projects in the region and the ongoing success of our clients.
The Director Client Experience (CX) is responsible to ensure we deliver the “Copperleaf Experience” during the:
(S)he is expected to personify the Copperleaf Culture and in particular, our drive to:
The Director of Client Experience is also expected to contribute to the leadership of the worldwide Client Experience team and will work with other team members to support the continued improvement of Copperleaf’s processes and service delivery methodology.
Keys to Success:
Copperleaf sells into an early-stage and growing market in the area of asset investment planning and management. To be successful in this dynamic and changing environment, the ideal candidate will:
Responsibilities:
Primary responsibility is to create exceptional value for our clients, partners and shareholders through excellence in the delivery of professional service engagements to our clients in the APJ region.
The Director, Client Experience will also be required to occasionally take direct, hands-on responsibility for key projects and to contribute as a principal consultant. This is anticipated to be less than 20% of the total workload for this role. Primarily, this role will achieve success through the development, mentoring and deployment of CX team members. Delegation of workload to achieve scalable systems and processes will be key to success.
Specifically:
Qualifications
The successful candidate must:
What’s it like here?
At Copperleaf, culture is at the very core of who we are and what we do. We’re a world-class team of innovators that inspire one another to learn and continually push the limits of what’s possible. We cultivate an atmosphere of openness and support where all opinions and ideas are valued and encouraged, and where teamwork is key to success. We value a diverse environment and are proud to be an equal opportunity employer.
Founded in Vancouver, Canada, Copperleaf is committed to building a better world, one decision at a time. As one of Canada’s Fastest-Growing Companies and winner of Canada’s Most Admired Corporate Cultures, we are a dynamic and disruptive organization offering exciting opportunities for growth and innovation.
Diversity, Equity, and Inclusion are at the heart of Copperleaf’s culture and play a vital role in our growth strategy. We are committed to ensuring that everyone feels a sense of belonging and can contribute to their maximum potential. Our differences are the reason great things happen here. If you are an applicant in need of accommodations or special assistance throughout the interview process, please submit a request by email to [email protected] .
This job has expired.