Customer Service Representative

Gairidhara Road, Kathmandu, Nepal

Key Skills: Persuasive Communication

This job is expired 5 years, 6 months ago

Job Category	:	Marketing / Advertising / Customer Service > Customer relationship, Online support
Job Level	:	Entry Level
No. of Vacancy/s	:	[ 2 ]
Employment Type	:	Full Time
Job Location	:	Gairidhara Road, Kathmandu, Nepal
Offered Salary	:	NRs. 13,500.00 Monthly
Apply Before(Deadline)	:	Nov. 02, 2018 23:55 (5 years, 6 months ago)

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	Not Required
Professional Skill Required	:	Persuasive Communication

Serve customers by providing product and service information; resolving product and service problems
Attracts potential customers by answering product and service questions; suggesting information about other products and services
Opens customer accounts by recording account information
Maintains customer records by updating account information
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed
Coordinate with Delivery Department to make sure the product is delivered on time. Cross-check cancelled or postponed orders
Coordinate with Inventory Management Department to make sure the cancelled products are re-entered in the system and stock adjustments are made

This job has expired.

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