Star Global Recruitment Agency

Customer Service Representative (Mandarin)

Star Global Recruitment Agency

Customer Service Representative (Mandarin)

We are a team of dedicated and enthusiastic recruitment specialists. We offer our international clients a unique service where we match their requirements to the best calibre available. We are proud to deliver what we promise; a tailor-made recruitment service based on industrial experience and professionalism.

Truly integrated & bespoke approach towards building great employer brands. We represent our candidate's and client's best interest !!

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Customer Service Representative (Mandarin)

Views: 3376 | Apply Before: 3 days from now

Basic Job Information

Job Category : Marketing / Advertising / Customer Service > Client servicing, Customer relationship, Direct marketing, Online support
Job Level : Mid Level
No. of Vacancy/s : [ 10 ]
Employment Type : Full Time
Job Location : Kathmandu
Offered Salary : NRs. 70,000.00 - 100,000.00 Monthly
Apply Before(Deadline) : May. 26, 2024 23:55 (3 days from now)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : More than or equal to 2 years
Professional Skill Required : Communication Multitasking Work Under Pressure Customer Service Active Listening Skills

Job Description

We are seeking a talented and experienced Customer Service Representative based in Nepal to join our team. In this role, you will be the primary point of contact for our customers, providing exceptional support and resolving inquiries and issues in Mandarin Chinese in a timely and professional manner.

Key Responsibilities:

  • Respond promptly to customer inquiries, complaints, and requests received via email, live chat, and social media channels in Mandarin 
  • Troubleshoot and resolve customer issues related to orders, products, services, billing, and other general queries
  • Maintain up-to-date knowledge of company products, services, policies, and procedures to provide accurate information to customers
  • Escalate complex or unresolved issues to appropriate teams or supervisors when necessary
  • Identify opportunities for process improvements or potential product enhancements based on customer feedback
  • Achieve and maintain customer satisfaction targets and key performance indicators (KPIs)
  • Provide excellent customer service and build positive relationships with customers

Qualifications:

  • Native-level fluency proficiency in Mandarin Chinese (minimum HSK Level 5 accreditation or equivalent)
  • Minimum 2 years of experience in a customer service role
  • Strong problem-solving and analytical skills, with the ability to think critically and provide effective solutions
  • Excellent active listening, interpersonal, and conflict resolution skills
  • Patience, empathy, and the ability to remain calm and professional in challenging situations
  • Strong attention to detail and the ability to multitask in a fast-paced environment
  • Good time management and organizational skills

Offered Salary : 70k to 100k

We offer a competitive salary and benefits package commensurate with experience, along with opportunities for professional growth and development. If you are a customer-oriented individual with excellent bilingual skills in Mandarin and English, and meet the above qualifications, we encourage you to apply for this exciting opportunity.


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