Our Job Requirements are:

• Manage large amount of inbound and outbound calls in a timely manner
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our CRM database in a comprehensible way
• Meet personal/team qualitative and quantitative targets
• Deal with all inquiries in a professional and courteous manner, in person, on the telephone or via e-mail  
• Strong communication skills along with active listening
• Familiar with CRM system
• Customer focus and adaptability to different personality types