Call Operator

Raffles Educare Associates

Call Operator

Raffles Educare Associates

Putalisadak, Kathmandu, Nepal
Key Skills: Management Communication Public Relations Interpersonal Skills

Call Operator

Basic Job Information

Job Category : Marketing / Advertising / Customer Service
Job Level : Entry Level
No. of Vacancy/s : [ 1 ]
Job Location : Putalisadak, Kathmandu, Nepal
Offered Salary : Negotiable
Apply Before(Deadline) : Nov. 16, 2021 23:55 (2 years, 6 months ago)

Job Specification

Education Level : Higher Secondary (+2/A Levels/Ib)
Experience Required : Not Required
Professional Skill Required : Management Communication Public Relations Interpersonal Skills
Other Specification
  • High school graduate.
  • Excellent verbal and persuasion communication skills. 
  • Knowledge of relevant industry and destination countries.
  • Proficiency with computers, especially with CRM software, and strong typing skills.
  • Data Entry Skills and attention to details. 
  • Polite, efficient and customer focused. 

Job Description

Are you the “qualified” candidate?

Call Operators are responsible for using their knowledge of study abroad and destination countries to assist callers with inquiries and eligibility checks. They speak with students, listen to their inquiries and offer possible solutions. Further, they guide the students to respective counselors of destination countries to solve their queries and gain detailed information. 

Job Responsibilities

  • Filter the collected leads from different campaigns and initiate the first stage communication with them. 
  • Follow up with the students through phone calls and emails and refer genuine applicants to the respective department. 
  • Respond efficiently and accurately to callers, explaining the eligibility criteria and the requirements of the destination countries. 
  • Receive and handle calls, emails, text messages or instant messages from prospective students. 
  • Maintain communication equipment by reporting problems.
  • Accomplish sales and organization mission by completing related results as needed.
  • Utilize software, databases, and tools appropriately for student follow up and providing information for the queries

Compensation: Salary package is negotiable.

Benefits: 

  • Job satisfaction
  • International and national exposure and travel 
  • Progressive growth in career
  • Training and skill enhancement opportunities
  • Vacation and bonus package


This job has expired.

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