CTEX Import & Export

Hydropower / Alternate Energy

Electrical Engineer

Views: 1096|Published on: Feb 12, 2026

Construction / Engineering / Architects

+5 more

Mid Level

Full Time

Vacancy: 1

Jhamsikhel-03, Lalitpur|

Experience: More than 1 year|

Not Disclosed

Job Description

Roles and responsibilities of this job

We’re hiring a hands-on technical expert to own all things product, installation, and technical support for Raiden Energy’s EV chargers and battery systems,with a clear fast-track to becoming the company’s Electrical Engineer for the right person. You will split time between the office (design reviews, remote support, product roadmap) and the field (site surveys, installations, commissioning, troubleshooting). This role is equal parts engineer, operator, trainer, and product owner.

Key Responsibilities

Field engineering & installation (40%)

Conduct site surveys and load/transformer assessments for charger installations.
Lead installation and commissioning of DC/AC chargers and BESS: mechanical, electrical, and communications setup.
Supervise third-party installers and contractors; enforce safety and quality standards on site.
Validate site acceptance tests (SAT), handover, and customer training sessions.

Technical support & operations (25%)

Provide Tier-2/3 remote and on-site technical support; diagnose and resolve hardware, firmware and network issues.
Maintain SLA for response times and Mean Time To Repair (MTTR).
Manage warranty cases, spare parts inventory planning, and RMA processes.
Monitor fleet health (telemetry, alarms), drive uptime improvements and predictive maintenance.
Gather field data and customer feedback to drive hardware and firmware improvements.
Define technical requirements and acceptance criteria for firmware updates, new modules, and accessories.
Coordinate with Chinese factories and suppliers on design changes, tolerance checks, and production QA.
Lead prototype testing, thermal/mechanical/electrical validation, and certification support.

Systems, safety & standards (5%)

Ensure designs and installations follow applicable standards (charging connector & interoperability standards, electrical safety norms).
Create and maintain installation guides, wiring diagrams, test procedures, and safety checklists.

Team leadership & documentation (10%)

Build, train, and mentor a small field technical team/partners.
Keep accurate technical documentation, site reports, and CRM records after each visit.
Work with sales and product teams to scope customer requirements and produce technical proposals.

KPIs / success metrics

Average MTTR and first-time fix rate.
Fleet uptime & availability percentage.
Number of successful installations per month and SAT pass rate.
Time from field feedback → product change request → release.
Customer satisfaction score after installations/support.

Personal qualities

Highly practical — “roll up your sleeves” attitude.
Strong communicator and customer-facing presence; patient trainer.
Problem solver who documents fixes and prevents repeat issues.
Self-starter, disciplined with CRM and reporting.
Leadership potential and desire to grow into a technical executive role.

What we offer

Competitive base + performance bonuses and clear commission/incentive structure.
Company-paid travel, accommodation, and meals on field visits.
Company phone, data stipend, and laptop for work.
Regular product & technical training; mentorship; fast-track promotion to CTO for top performers.
Health/accident insurance while on the road.
Annual company events, team dinners, and international incentive trips.

Job Specification

Required qualifications for this job

Required Education Level:Diploma Certificate

Required Experience:More than 1 year

Other Specification

Experience

Minimum 1+ years hands-on experience in field service, installation, commissioning, or technical support for power electronics/EV chargers/telecom power or industrial power equipment.
Proven track record of diagnosing and resolving hardware, firmware, and network faults in the field.

Education

Overseer OR Bachelor’s degree in Electrical / Electronics / Mechatronics / Power Engineering or equivalent technical qualification.

Technical skills

Practical electrical installation & commissioning: wiring, protective devices, grounding, transformer/load assessments, SAT.
Experience with electrical system, if better preferably if has better understood OCPP, CCS2, GBT. Familiarity with Modbus, CAN, PLC is highly desirable.
Embedded/firmware understanding: ability to read schematics, update firmware, and interpret device logs.
Telemetry & remote diagnostics: use of cloud dashboards, alarm analysis, and SIM/VPN/LAN troubleshooting.
Competence with test and diagnostic tools: multimeter, clamp meter, oscilloscope; basic thermal and mechanical validation awareness.
Spare-parts / RMA handling and simple inventory planning.

Soft skills

Excellent customer-facing communication and training ability — clear, patient, and professional.
Strong practical problem-solving and systematic troubleshooting mindset.
Safety-first attitude and site awareness (lockout/tagout, PPE, HV precautions).
Documentation discipline: writes clear site reports and keeps CRM updated.
Team leadership potential: able to train and mentor junior techs and coordinate with vendors.

Analytical & tech-savvy

Comfortable interpreting telemetry and sales/installation data to identify reliability issues and product improvements.
Able to translate field issues into technical change-requests with clear acceptance criteria.

Travel & field readiness

Willingness to travel widely across Nepal for multi-day site visits; comfortable with frequent field work and overnight stays.
Valid driver’s license required.

Tools & systems

Proficient with basic CRM systems, Excel, and sales/operations dashboards.
Familiarity with remote diagnostic tools, log analysis, and simple network troubleshooting.

Personal attributes

Highly organized, self-motivated, disciplined in follow-ups and CRM hygiene.
“Roll up your sleeves” practical engineer who enjoys hands-on work.
Persuasive communicator when explaining technical issues to non-technical stakeholders.
Flexible, calm under pressure, and a strong team player.

Preferred profile

Extroverted but pragmatic technical leader — strong at customer training, field delivery, and converting field insights into product improvements.
Someone who loves travel and fieldwork — exploring Nepal while building a reliable charging network.

Skills Required

Required skills for this job

Work Under Pressure

Fast Learner

Troubleshooting

Stress Management

Technical Support

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

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Apply Before: Feb 21, 2026

About the organization

CTEX Import & Export

Hydropower / Alternate Energy

Jhamshikhel-03, Lalitpur

Raiden Energy is Nepal’s trusted name in clean energy innovation specializing in EV charging stations, battery storage systems, and solar solutions. We partner with distributors and businesses to build reliable, scalable, and future-proof energy infrastructure across the country.