Travel Agency

Senior Ticketing Officer

Views: 49|Published on: Apr 06, 2026|

Hospitality

+2 more

Senior Level

Full Time

Vacancy: 1

Kathmandu|

Experience: More than 5 years|

Not Disclosed

Job Description

Roles and responsibilities of this job

We are seeking an experienced and detail-oriented Senior Ticketing Officer to oversee daily ticketing operations and ensure seamless travel service delivery. The ideal candidate will manage complex itineraries, supervise and mentor team members, and handle reservations, bookings, and ticket issuance using GDS platforms such as Amadeus, Sabre, or Travelport. This role requires strong leadership, excellent customer service skills, and the ability to resolve escalated issues efficiently.

Key Responsibilities:

1. Leadership and Supervision:

Oversee day-to-day operations of the ticketing team, ensuring smooth functioning and high-quality service.
Provide guidance, mentorship, and training to junior staff to enhance their skills and performance.

2. Ticketing Operations:

Manage complex ticketing tasks, including international and multi-leg itineraries.
Handle reservations, bookings, cancellations, and ticket issuance using Global Distribution Systems (GDS) such as Amadeus, Sabre, or Travelport.
Monitor ticketing processes to ensure compliance with airline policies, fare rules,and company standards.

3. Customer Service:

Address and resolve escalated customer issues and complaints in a professional and timely manner.
Provide personalized travel solutions to meet customer requirements and enhance satisfaction.

4. Coordination and Communication:

Collaborate with airlines, travel agents, and internal departments for operational efficiency.
Stay updated on industry trends, airline regulations, and promotions to offer informed guidance.

5. Reporting and Analysis:

Prepare and analyze performance reports, including ticketing revenue, cancellations, and refunds.
Suggest improvements in processes to optimize productivity and cost-efficiency.

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than 5 years

Other Specification

Qualifications and Skills

Education: Bachelor degree in Travel, Tourism, Business Administration, or a related field.
Experience: Minimum of 5-7 years in the ticketing industry, with at least 5 years in a supervisory or senior role.

Technical Skills:

Proficiency in GDS platforms (Amadeus, Sabre, or Travelport).
Strong understanding of airline fare rules, ticketing procedures, and travel policies.

Soft Skills:

Excellent leadership and decision-making abilities.
Strong problem-solving and customer service skills.
Exceptional communication and interpersonal skills.

Additional Requirements:

Ability to work under pressure and handle multiple tasks efficiently.
Flexibility to adapt to dynamic work schedules when necessary.

Skills Required

Required skills for this job

Communication

Leadership

Decision Making Skills

Gds

Amadeus

Sabre

Strong Problem-Solving

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

Click on Login to Apply and apply to this job via your jobseeker profile with easy apply process.

Note: You need to have merojob registered jobseeker profile to apply via your profile.

Apply Before: Apr 21, 2026

About the organization

Travel Agency

A Leading Travel Agency committed to delivering exceptional travel experiences tailored to the unique preferences of each client. Our mission is to simplify travel planning and provide personalized solutions that inspire unforgettable journeys.

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