Position Overview 

As the People Operations Manager, you will be a core member of the EB Leadership Team, which is a high-level committee to develop/discuss organisational values, culture, business and operations. You will oversee all people operations activities, procedures, processes and documentation for the company. You will also be expected to manage employer branding activities in order to maintain the company's reputation as one of the leading software development companies in Nepal. You will also work towards developing strategies to further improve our established People Operations department in various fronts. You will also be expected to be actively involved in developing business and people strategies using data analytics to increase companies efficiency, effectiveness and productivity. 

Working Hours: 40 hours per week, Monday to Friday between 8:30am - 5:30pm
Report to: General Manager 

What we are looking for: 

• Master’s degree in Business Administration (MBA/MBS) with specialisation in Human Resource Management 
• Minimum 3 years of relevant experience in managerial position at a fast-paced private sector organisation, preferably (but not necessarily) in software development sector 
• Inquisitive, determined, diligent and has an open mind 
• Organised, confident and commanding 
• Good communicator 

What you will be doing: 

1. Operational Roles 

• Oversee and guide team on recruitment, selection and onboarding activities 
• Oversee and guide team on performance evaluation and learning management 
• Oversee and guide team on employee engagement and employee relations 
• Oversee and guide team on payroll, compensation and benefits management 
• Ensure effective grievance management 
• Ensure organisation-wide compliance of People Operations policies, guidelines and procedures 
• Ensure legal compliance and government reporting where necessary 
• Ensure effective management of people and organisation related documents and records
• Oversee and guide team on managing office administration including housekeeping, safety and security, procurement, power, inventory, canteen and infrastructure management 
• Ensure high efficiency in office operations 

2. Managerial Roles 

• Manage and Lead People Operations team and General Administration team ○ Manage employer branding activities 
• Manage and Lead organisational changes and transitions 
• Manage and Lead employee satisfaction activities and initiatives 
• Lead succession planning activities and initiatives 
• Conduct periodic job analysis to ensure right person-job fit in the organisation 
• Manage and Lead organisation-wide work environment 
• Manage and Lead initiatives to inculcate organisation’s core values and cultural behaviour 
• Delegate responsibility where possible, expecting accountability and regular feedback 
• Liaise with heads of other departments to ensure smooth operation of 

3. Organisational activities 

• Foster communication, collaboration and cooperation between different departments 
• Lead a culture of continuous learning throughout the organisation 
• Deliver high quality people operations service to all stakeholders of the organisation 

4. Strategic Roles 

• Review/Revise/Develop People Operations policies, procedures and guidelines periodically 
• Develop and implement strategies to drive higher efficiency from People Operations team and General Administration team 
• Develop employer branding strategies, and liaise with necessary people and teams to enhance organisation’s online and offline brand value 
• Develop annual workforce plan for the organisation using data analytics 
• Develop annual People Ops activity plan and budget using data analytics 
• Review/Revise/Develop strategies to enhance appreciation and recognition culture in the organisation 
• Manage organisational knowledge using technology and tools 
• Manage and Lead succession plan for the organisation 

Competencies and Experiences that we are looking for: 

• Knowledge and ability to apply principles and practices of People Management 
• Outstanding team leadership skills 
• Strong communication skills 
• Excellent negotiation skills
• Excellent data analysis and presentation skills 
• Notable experience in succession planning, change management, and employee relations 
• Notable experience of leading a team, coaching them, and ensuring high productivity from them 
• Understanding of and notable experience in employer branding, networking and relationship building 
• Experience of managing & leading organisational change programmes 
• Notable experience in office operation management 
• Ability to establish professional credibility quickly with colleagues and to interact effectively with staff at all levels and across all departments 
• High emotional intelligence 
• Ability to think strategically and tactfully 
• Good business acumen 
• Excellent resource management skills 
• Notable experience and understanding of budget planning and management 

Competencies and Experiences that are not mandatory but would excite us: 

• Undergraduate in Computer Science related degree 
• Advanced skills in Google Sheet 
• Experience in using people management software Smartsheet, Zoho People, Zoho Recruit and JIRA