DHL Express Nepal
Logistic / Courier/ Air Express Companies

DHL Group is home to two strong brands: DHL and Deutsche Post. Our international service portfolio includes mail and parcel, express, freight transport, supply chain management, and e-commerce logistics solutions.

OTC Supervisor

Views: 557 | Apply Before: 2 weeks from now

Basic Job Information

Job Category	:	Accounting / Finance > Collection, Credit review/analysis
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Sinamangal, Kathmandu
Offered Salary	:	NRs. 50,000 - 65,000 Monthly
Apply Before(Deadline)	:	Jun. 14, 2025 23:55 (2 weeks from now)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than 2 years
Professional Skill Required	:	Interpersonal Skills Attention to Detail Communication Bank Reconciliation Credit Management

Other Specification

Bachelor’s degree in Business or Finance
2–3 years of experience in managing OTC performance or a related field
Must be a Nepali citizen currently residing in Nepal
Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.
Analyzes and resolves complex cross-functional issues.
Well-developed relationship skills and ability to network with multiple levels of an organization and other business units
Experience in OTC performance management and logistics industry (preferable)
Communication skills (English), spoken and written (excellent)

Job Description

This role will act as country single point of contact for OTC issues. Plan, execute, manage and achieve effectively OTC deliverables, manage OTC performance of Shared Services team, promote continuous improvement to OTC processes and ensure compliance for Internal Control (CRISP) OTC, AP OTC, DOAG, Global Collection Treatment Plan (CTP) and NSS policies. Lead in OTC related projects.

Key Responsibilities :

Be country single point of contact for OTC matters.
Supporting commercial/ Ops/ CS needs and feedback while achieving OTC targets and ensuring compliance to policies and CRISP
Ensure correct accounting treatment per IFRS and DP DHL policies for OTC transactions
Work with SPD team to review and archive 12 months inactive a/c by customer sites
Review and ensure correct tagging for new accounts setup in COMET
Ensure timely implementation of Global Pricing instruction
Manage support implementation of Billing Modernization Roadmap and ensure sustainability of “To Be” states
Approve Credit Note per DOAG, ensure controllable root causes are fixed timely and drive PIP% target.
Recommend appropriate credit terms, credit limit for both freight and duty account opening before being approved by Finance Manager
Perform periodic review of credit limit and terms
Review to mitigate credit exposure of high ad hoc trading
Mitigate exposure in write off
Lead in monthly credit review between Commercial and SSC Collection teams, ensure issues or disputes are resolved timely to enable smooth collection process
Lead in monthly key customer visits and participate in Quarterly Business Review (QBR) with Commercial team
Lead weekly COD AR with service centers and gateways
Analyze, identify and execute process improvement from Credit Note root cause report,
Perform quarterly review of IAS & IBS billing systems user IDs for country team, and check new user IDs creation.
Support internal and external audit requirement
Regularizes compliance to OTC, NSS, GCTP policies
Ensure accounting treatments related to OTC transactions are aligned DP DHL policy.
Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.
Identify training needs and opportunities to develop a highly skilled functional department.