Snowyoda Expeditions

Travel Agents / Tour Operators

Operations Manager

Views: 7174|Published on: Oct 13, 2025

General Mgmt. / Administration / Operations

Mid Level

Full Time

Vacancy: 1

Bhote Bahal, Teku, Kathmandu|

Experience: More than 2 years|

Not Disclosed

Job Description

Roles and responsibilities of this job

The Operations Manager at Snowyoda is responsible for ensuring smooth day-to-day execution of all tours, transportation, hotel coordination, and client servicing. This role bridges customer expectations with internal team delivery, ensuring every Snowyoda traveler experiences a seamless, memorable, and stress-free journey across Nepal.

Key Responsibilities

Tour Operations & Client Servicing

Coordinate daily operations for ongoing and upcoming tours (itineraries, hotel bookings, permits, vehicles, guides).
Act as the point of contact for clients during travel, ensuring quick resolution of issues.
Manage airport pickups, drop-offs, and sightseeing schedules with precision.
Oversee tour quality, safety protocols, and client satisfaction.

Vendor & Partner Management

Maintain strong relationships with hotel partners, transport vendors, and activity providers.
Negotiate rates, confirm bookings, and track credit/advance settlements.
Ensure timely communication with vendors regarding guest requirements.

Team & Fleet Management

Supervise Snowyoda’s in-house fleet (Toyota Hiace vans, BYD e-SUVs, premium vehicles).
Assign drivers and guides for each tour; monitor punctuality and professionalism.
Manage operations staff (executives, coordinators, drivers), ensuring accountability and efficiency.

Financial & Administrative Support

Track tour costs, vendor payments, and client billing accuracy.
Support in preparing quotations, invoices, and handling last-minute operational changes.
Ensure compliance with company SOPs (no unauthorized vehicle use, strict itinerary adherence).

Technology & Process

Use Google Sheets/CRM to maintain booking logs, hotel sheets, and vehicle usage records.
Suggest process improvements to reduce errors and improve turnaround times.
Assist in digitizing itineraries, client feedback forms, and cost tracking.

Growth Path at Snowyoda

Year 1–2: Lead Operations Manager (handling all trips end-to-end).
Year 3+: Potential to grow into General Manager (Operations & Strategy) overseeing multiple teams, fleet expansion, and partner relations.

We are actively seeking suitable candidates to join our team immediately. If you are ready for an exciting opportunity and can start right away, we encourage you to apply without delay.

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than 2 years

Other Specification

Bachelor’s degree in Hospitality, Tourism, or Business Management (preferred).
Minimum 2–3 years of operations or travel industry experience.
Strong knowledge of Nepal’s destinations, routes, hotels, and sightseeing highlights.
Excellent communication skills (Hindi/English/Nepali).
Ability to multitask under pressure and solve problems quickly.
Strong negotiation and vendor management skills.
Proficiency in Google Sheets/Excel, WhatsApp business communication, and basic tech tools.

Personality Traits

Highly organized and detail-oriented.
Calm under pressure and client-first mindset.
Proactive, reliable, and solution-driven.
Strong sense of ownership and accountability.

Skills Required

Required skills for this job

Communication

Work Under Pressure

Multitasking

Team Management

Organizational

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

Click on Login to Apply to get the email address / external link to apply.

Note: You need to be a registered jobseeker to view the applying email address / external link.

Apply Before: Oct 20, 2025

About the organization

Snowyoda Expeditions

Travel Agents / Tour Operators

Bhote Bahal, Teku, Kathmandu, Bagmati Province, Nepal

Snowyoda is a new age" Travel experiences" provider. We define ourselves as a True Yoda of the Himalayas stretching from India to Nepal and are always looking to provide pristine, priceless and soulful travel experiences to the modern traveler. Our aim is to generate "Life altering experiences and memories" which the traveler can cherish throughout his or her life.

When it comes to exploring the magnificent Himalayas and embarking on exciting adventures in Nepal, selecting the appropriate trekking company is of utmost significance. Among the numerous options available, one name stands out as a leader in the industry - Snow Yoda. Known for its exceptional services, experienced guides, and commitment to sustainable tourism, Snow Yoda has established itself as the premier trekking company in Nepal. More than just your standard tour operator, Snowyoda is a full“travel experiences” provider. As a true Yoda, our goal is be your guide and provide pristine, priceless, and soulful trips to the modern traveler that showcase the beauty of the Himalayas from India to Nepal. We want you to become one of the many that are forever changed by what they see and cherish the memories of your trip throughout your life.