The role of an Operations Manager is to manage and co-ordinate the operational activities of the organization and provides technical/ non-technical guidance to all internal and external customers. He/ She prepares, reviews, recommends and administers operational policies, procedures and ensures compliance of the same. He/ She shall be responsible for HR function and will also liaison with NCHL’s member banks & financial institutions. Operation Manager shall report to the CEO and handles team of technical and non-technical staffs.

Job Responsibilities:

• Provide leadership role in ensuring day to day business operations of the organization.
• Supervises proper functioning of IT System, Infrastructure, Helpdesk functions, other facilities and availability of resources. Provides technical and functional guidance to the team.
• Ensures daily clearing and settlement of the payment systems.
• Assists in increasing NCHL’s membership base and also ensures processes are followed while providing new memberships to Banks/ FIs, new services/products are introduced or rolled out.
• Ensures preparation and timely renewal of all service and/or product agreements with the respective vendors.
• Resolves operational issues/ risks and regularly reports such risks to the management. Prepares and executes organization wise business contingency plan and other operational risk controls.
• Co-ordinates and liaisons with member Banks/FIs, Central Bank and other regulatory bodies. Ensures regulatory reports are prepared and timely submitted.
• Prepares and reviews operational policies and procedures of the organization. Ensures adherence to all such policies and procedures.
• Performs HR related functions.

If you are applying via email, send your updated CV to [email protected] indicating the position applied in the email subject line no later than 23rd November 2013. Only shortlisted candidates will be contacted for further selection process. NCHL reserves the right to select/reject any and/or all applications.