Sarawagi Group

Onboarding and Support Specialist

Sarawagi Group

Onboarding and Support Specialist

Sarawagi Group is one of the leading manufacturers, importers & distributors for premium multinational food and beverage brands in Nepal; specializing in Bakery, HORECA (Hotels, Restaurants and Catering), Confectionery and Dairy related products.

With more than 2 decade track record in the manufacturing and distribution business as well as  an in-depth understanding of the complex import structure, Sarawagi Group has been recognized as a one-stop provider of all food and beverage ingredients in Nepal. With an extensive reach to markets all over Nepal, it has redefined distribution with it’s widespread network. Driven by operational efficiency and strong growth, the group has met an enormous leap of success. It is only because of their passion to support the development of the food and beverage industry that has resulted in this brand.


Sarawagi Group is one of the leading manufacturers, importers & distributors for premium multinational food and beverage brands in Nepal; specializing in Bakery, HORECA (Hotels, Restaurants and Catering), Confectionery and Dairy related products.

With more than 2 decade track record in the manufacturing and distribution business as well as  an in-depth understanding of the complex import structure, Sarawagi Group has been recognized as a …

Onboarding and Support Specialist

Views: 808 | This job is expired 2 months, 3 weeks ago

Basic Job Information

Job Category : Human Resource /Org. Development
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Kathmandu
Offered Salary : Negotiable
Apply Before(Deadline) : Feb. 01, 2024 23:55 (2 months, 3 weeks ago)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : More than 1 year
Other Specification
  • Proven experience in onboarding, training, or customer support roles. 
  • Excellent communication and interpersonal skills. 
  • Technical proficiency and the ability to troubleshoot technical issues. 
  • Strong organizational and time-management skills. 

Job Description

Onboarding: 

  • Conduct comprehensive training sessions for security guards, house owners, and apartment associations on the features and functionalities. 
  • Collaborate with apartment associations to understand specific needs and tailor the onboarding process accordingly.  
Training: 
  • Develop training materials, including manuals and guides, to facilitate effective learning. 
  • Conduct regular refresher training sessions to ensure continued user proficiency.  
Support: 
  • Provide on-site and remote support for any technical queries or issues faced by users. 
  • Collaborate with the technical support team to resolve complex issues promptly. 
  • Maintain a positive and professional demeanor when addressing user concerns. 
Feedback and Improvement: 
  • Gather feedback from users during the onboarding process and use it to make continuous improvements. 
  • Collaborate with the product development team to communicate user suggestions and improvement opportunities. 


This job has expired.

Recommended Jobs

Job Action

Similar Jobs
Powered by Merojob AI
job_detail_page
Search, Apply & Get Job: FREE