The British College
Education - School & Colleges

Founded in 2011, The British College offers world-class education for aspiring students in Nepal to gain internationally-recognised qualifications from their two partner British Universities: the University of the West of England (UWE) and Leeds Beckett University (LBU).

We have successfully established a distinctive identity as the pioneering global college in Nepal and offer reputed UK degrees and courses that are relevant to the current job market, and enhance the employability of each and every student.

Our aim is to provide students with a global learning experience and worldwide opportunities. We are further defined by our local-to-global approach in the provision of our degrees and courses which are staffed by tutors and administrative personnel from the UK and Nepal. In this way, the College provides premium education that compels students and staff to be globally-minded - a notion which is further encouraged by the multinational companies involved in our student exchange programmes and internships.

We also believe that supporting and interacting with the local community is an integral part of student life, and we are committed to achieving excellence in our research and upholding the highest standards of integrity.

We have successfully established a distinctive identity as the pioneering global college in Nepal and offer reputed UK degrees and courses that are relevant to the current …

IT Service Supervisor

Views: 840 | Apply Before: 1 week, 5 days from now

Basic Job Information

Job Category	:	IT & Telecommunication > Supervision
Job Level	:	Senior Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Trade Tower, Thapathali, Kathmandu
Offered Salary	:	Not Disclosed
Apply Before(Deadline)	:	Jun. 26, 2025 23:55 (1 week, 5 days from now)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than 5 years
Professional Skill Required	:	Interpersonal Skills Attention to Detail Team Management Coordination Communication

Other Specification

Bachelor’s degree in Information Technology, Computer Science, or a related field.
Minimum 5 years of proven experience in IT service management or a similar supervisory role.
Excellent problem-solving skills and the ability to work under pressure.
Exceptional communication and interpersonal abilities.
Demonstrated leadership skills with a focus on team development.

Job Description

Department: IT
Reports To: Operations Director

Job Summary:

The IT Services Supervisor is responsible for overseeing the availability, performance, and security of IT services provided to students, staff, and faculty members. This role includes managing help desk support, network infrastructure, system performance, and ensuring compliance with budgetary and user satisfaction goals. The IT Services Supervisor will also drive the adoption of new technologies, implement training programs, and maintain a secure IT environment.

Key Responsibilities:

1. Operations Management

Ensure that IT services maintain an uptime of all applications.
Monitor and report downtime incidents to keep as minimal as possible.
Oversee server and network performance to achieve server uptime and network uptime.

2. Help Desk Management

Manage the IT help desk to ensure tickets are resolved immediately.
Monitor first contact resolution rates.
Provide timely support and guidance to help desk team members to maintain service standards.

3. Security Management

Monitor IT security incidents, aiming to keep incidents as below as possible.
Ensure rapid incident response, with issues addressed immediately.
Implement proactive measures to minimize security risks, including regular audits and vulnerability assessments.

4. System and Network Performance

Maintain a minimal system response time for critical applications.
Regularly review and optimize network performance to achieve network response times.
Conduct regular system maintenance to improve overall system reliability.

5. Budget and Cost Management

Monitor IT spending to ensure it remains within approved budget of the institution.
Optimize incident management to keep the minimal cost per incident.
Evaluate procurement needs and negotiate vendor contracts for cost efficiency.

6. User Satisfaction and Technology Adoption

Conduct regular user satisfaction surveys, aiming for at least an average rating.
Monitor survey response rates to ensure a maximum participation rate.
Drive technology adoption initiatives to achieve maximum adoption rate for new systems with the fastest implementation.

7. Team Management and Training

Conduct regular team meetings, monthly KPI Feedbacks and goals, and performance appraisal.
Provide ongoing training for staff on new technologies and system updates.

Disclaimers: This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be a comprehensive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties as necessary.