| Job Category | : | IT & Telecommunication |
| Job Level | : | mid |
| No. of Vacancy/s | : | [ 1 ] |
| Job Location | : | Kathmandu |
| Offered Salary | : | None |
| Apply Before(Deadline) | : | Dec. 17, 2014 00:00 (9 years, 5 months ago) |
| Experience Required | : | Not Required |
Qualifications Required:
About the role:
The Head of Customer Service is responsible for overseeing the customer service department and
ensuring the company delivers the highest level of customer service possible. He or she supervises,
trains, coaches, and mentors customer service agents.
Specific Responsibilities:
Investigate customer's problems and find solutions, be the watchdog of customer satisfaction
Hire, train, and terminate customer service agents
Handle major incidents that cannot be resolved by agents
Ask customers to provide feedback on agents and customer service experience
Issue refunds to customers and oversee product exchanges and returns
Analyze data and statistics to gain insights for improving the customer service departmen
Implement professional call center solution
Compile reports on overall customer satisfaction
This job has expired.
Since its inception in 2009, Merojob has been at the forefront of connecting job seekers and employers in Nepal. The goal is to provide a comprehensive platform for job seekers to find jobs in Nepal and for employers to find the right fit for their organization. We pride ourselves on being a reliable bridge between hiring employers and job seekers and have established ourselves as a national leader in recruitment solutions. Read more...
Ganapati Bhawan
Min Bhawan Main Road
New
Baneshwor
Kathmandu, Nepal
