PERSON SPECIFICATION

As a GRO, you will usually be the first person that a visitor to the Tranquility Spa meets. It’s down to you to make a good first impression, establishing a rapport with the visitor to make them feel at ease and welcomed. You will need to enjoy dealing with the public, be smartly dressed and have a polite and helpful manner.

Skills and Knowledge:

• Good standard of written and verbal communication skills in both Nepali and English.
• Good organizational skills.
• Computer literate.
• Good telephone manner.
• Understanding of confidentiality.

Personal Qualities:

• Confident and friendly.
• Flexible and adaptable.
• Efficient and well organized.
• Self-motivated and able to use initiative.
• Able to deal with difficult situations and to stay calm when under pressure.
• Integrity and discretion.
• Organized and able to multi-task.
• A good memory for faces and names.
• Able to be polite and courteous, but firm when dealing with challenging visitors.
• Must poses a very attractive personality.
• Must be fluent in both English and Nepali.
• Any other international language will be an anvantage.
• Spoken English has to be good.