Front Office Receptionist (Nigh…

The Nana Hotels

Kathmandu

This job is expired 8 years, 10 months ago

Front Office Receptionist (Night)

Basic Job Information

Job Category	:	Hospitality
Job Level	:	entry
No. of Vacancy/s	:	[ 1 ]
Job Location	:	Kathmandu
Offered Salary	:	None
Apply Before(Deadline)	:	Jun. 30, 2015 00:00 (8 years, 10 months ago)

Job Specification

Experience Required

Not Required

Other Specification

Job Description

This job involves the general check-in/check-out duties, attending to the phone, answering guest queries, coordinating with the housekeeping department, general security of the property and guests and to maintain a high level of customer service for all guests
The applicant will be provided with formal training in the hotel in order to familiarise with the hotel's operational standards and procedures
The receptionist is to receive reservations for accommodation and ensure that these reservations have been updated in the computer
Ensure a smooth and efficient checkin/out process, finalise guests' bills and issue receipts upon payment
Perform cashier duties, perform opening and closing checks
Perform general secretarial duties, such as preparing correspondence and attending to a switchboard (telephone)
Ensure that the guests needs are attended to while maintaining a high level of professionalism and customer service
The applicant will work closely in a team and will be assisted by an operation manager
Receive, direct and relay telephone messages and fax messages
Pick up and deliver the mail
Maintain the general filing system and file all correspondence.
Maintain an adequate inventory of office supplies
Respond to public inquiries
Assist in keeping the hotel reception area clean and tidy, at all times.
Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail.
Administer all reservations, cancellations and no-shows, in line with company policy.
The applicant must also possess basic computer skills
Any previous experience in team building and conducting training is a plus