Techminds Network
Information / Computer / Technology

Techminds Network – is a truly broadband Internet and Network Service provider with the distinction in the communication industry. Established in the year 2002, with a mission to provide different value added telecom services like internet, intranet, IP-TV and Fiber Optical Lease services to corporate and home with high quality and at an affordable cost. Techminds, with its’ strong vision has been able to build a strong Fiber Optical infrastructure network all over Nepal. With its robust Fiber Optical network we are able to connect all the government Schools, Health Post, Rural Municipality, Municipality and Wards of 26 districts of Nepal.

Enterprise Support

Views: 28 | Apply Before: 2 weeks from now

Basic Job Information

Job Category	:	IT & Telecommunication > Internet/E-commerce, IT System Management, Network Engineer/ Network Administrator
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 10 ]
Employment Type	:	Full Time
Job Location	:	Bhaisepati, Lalitpur
Offered Salary	:	Not Disclosed
Apply Before(Deadline)	:	May. 24, 2025 23:55 (2 weeks from now)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than 1 year

Other Specification

Education: Bachelor's degree in information technology, computer engineering, or awaiting results
Experience: Fresher’s or 1 year of experience on specified field in ISP
Technical skills: Basic knowledge of hardware and networking, including OLTs, routers and switches. CCNA certification would be advantageous.

Job Description

Handle customer’s issue through different channel, obtain information, and determine the difficulty the customer is experiencing.
Create ticket under the appropriate support ticket heading.
Oversee the safe installation of hardware and cabling systems.
Quick response on issues and escalate to concern departments.
Troubleshoot issues related to client and escalate to concern departments.
Tracking and documenting client’s issue and compile a report.
Resolve any escalated concerns in a timely and effective manner.
Appropriate escalation to the appropriate departments and vendor

Note :

A two-wheeler and a valid driver's license are required.
Should be able to work in all shift and under pressure.