Load Board

Logistics and Supply Chain

CSD Manager

Views: 33|Published on: Dec 05, 2025

Marketing / Advertising / Customer Service

+1 more

Senior Level

Full Time

Vacancy: 1

Kathmandu|

Experience: More than 3 years|

Not Disclosed

Job Description

Roles and responsibilities of this job

We are looking for an experienced and dedicated CSD Manager to lead our customer service & support department. The ideal candidate will oversee support staff, define support processes and policies, ensure timely issue resolution, and drive high-quality customer experience across all user interactions.

Key Responsibilities

Oversee daily operations of customer support team: assign tasks, monitor performance, and ensure support standards are maintained.
Develop and implement support procedures, SOPs, and quality standards for user onboarding, issue resolution, and customer interaction.
Handle escalated user issues and complaints; ensure resolution in a timely and professional manner.
Analyze support data and user feedback; prepare reports for leadership; propose improvements based on insights and trends.
Coordinate with other departments to address cross-functional issues, ensure seamless customer experience, and support business growth.
Train, and mentor support staff; foster a customer-centric culture and continuous improvement mindset.

Job Specification

Required qualifications for this job

Required Education Level:Graduate (Masters)

Required Experience:More than 3 years

Other Specification

Master’s degree preferred (or Bachelor’s) in Business, Management, or related field
3–4 years’ experience in customer service/support operations, with at least supervisory or team-lead experience
Excellent communication, problem-solving, and interpersonal skills
Ability to handle customer escalations with patience, and professionalism
Strong organizational skills, ability to multitask, manage workflows, and maintain documentation and reports
Ability to work collaboratively across departments and align support strategies with broader company objectives

Skills Required

Required skills for this job

Leadership

Team Management

Monitoring

Documentation and Reporting

Customer Relationship Management

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

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Apply Before: Dec 20, 2025

About the organization

Load Board

Logistics and Supply Chain

Bhanimandal-04, Lalitpur

Load Board is a digital marketplace connecting Shippers and Carriers including other stakeholders in logistics ecosystem. We envision a modern, reliable and transparent logistics ecosystem powered by technology that simplifies complexities and drives growth.

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