Duty Manager

Vivanta Kathmandu

Jhamsikhel, Lalitpur

This job is expired 5 years, 2 months ago

Duty Manager

Basic Job Information

Job Category	:	Hospitality > Front desk/ reception, Hospitality/ Travel/ Ticketing/ Tour
Job Level	:	Senior Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Jhamsikhel, Lalitpur
Offered Salary	:	NRs. 25,000.00 - 30,000.00 Monthly
Apply Before(Deadline)	:	Feb. 19, 2019 23:55 (5 years, 2 months ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than 3 years

Job Description

Customer Satisfaction (Guest Feedback, Social Media Review)
Financial Performance (Up selling, Room Revenue, Operation Auditing)
Showing Initiative, Problem Solving, Staff Training, Team Leading
Manages and motivates the Front Office team in order to provide a high standard of service for customers
Welcomes guests and fosters customer loyalty through his/her friendly manner
Develops high quality relationships with guests throughout their stay
Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution
Oversee and supervises guest arrivals and departures with the front office executive and duty managers.
Provide high level of customer service and maintain a high profile in the day to day front office operations
Ensure that personalized service is offered to each and every guest
Ensures that the pricing policy and internal audit procedures are duly applied
Supervises the management of debtors, group and individual guest invoicing and cash operations
Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests
Prepare monthly and daily revenue report and circulate to all HOD's
Prepare Room revenue and occupancy forecast take action on rate strategies
Is involved in recruitment of new team members for front office
Integrates and trains employees, providing support for skills development
Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual
Ensures that the workplace remains clean and tidy
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
Makes sure that the hotel's pricing policy and sales pitches are duly applied in order to optimize REV-PAR
Have a good knowledge of all systems and standard operating procedures of front office
Ensures that guest documentation and information is available and up-to-date