eSewa

Customer Support Manager

eSewa

Customer Support Manager

eSewa

Customer Support Manager

eSewa

Kathmandu

This job is expired 9 years, 8 months ago

Views: 1027

Customer Support Manager

Basic Job Information

Job Category : IT & Telecommunication
Job Level : mid
No. of Vacancy/s : [ 1 ]
Job Location : Kathmandu
Offered Salary : None
Apply Before(Deadline) : Sep. 12, 2014 00:00 (9 years, 8 months ago)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : Not Required
Other Specification
  • Proven experience of 2 years in the related field
  • Strong leadership skills with proven ability to facilitate team
  • Excellent communication skills
  • Ability to create an open environment with information sharing and contribute to growth and achievement
  • Ability to build and maintain a motivated, positive and trust based team focusing on strong customer relation
  • Complex problem solving skills
  • Ability to work calmly  under pressure

Job Description

  • Oversee and supervise entire Customer Service Department
  • Analyzing statistics and data for determination of level of customer service provided
  • Provide continuous training and development of staffs including regular feedbacks and ways to improve
  • Involvement in developing customer service standards, policies and procedures and documentation of the same.
  • Work closely with other departments in order to resolve customer complaints tactfully
  • Reporting to the Head of Department

This job has expired.

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