eSewa

Customer Support Manager

eSewa

Customer Support Manager

eSewa

Customer Support Manager

eSewa

Kathmandu

This job is expired 9 years, 6 months ago

Views: 1384

Customer Support Manager

Basic Job Information

Job Category : IT & Telecommunication
Job Level : senior
No. of Vacancy/s : [ 1 ]
Job Location : Kathmandu
Offered Salary : None
Apply Before(Deadline) : Nov. 10, 2014 00:00 (9 years, 6 months ago)

Job Specification

Education Level : Graduate (Masters)
Experience Required : Not Required
Other Specification
  • Strong leadership skills with proven ability to facilitate team
  • Excellent communication skills
  • Ability to create an open environment with information sharing and contribute to growth and achievement
  • Ability to build and maintain a motivated, positive and trust based team focusing on strong customer relation
  • Complex problem solving skills
  • Ability to work calmly  under pressure
  • Experience of atleast 2 years managing  Customer Care Team

 

Job Description

  • Oversee and supervise entire Customer Service Department
  • Analyzing statistics and data for determination of level of customer service provided
  • Provide continuous training and development of staffs including regular feedbacks and ways to improve
  • Involvement in developing customer service standards, policies and procedures and documentation of the same.
  • Work closely with other departments in order to resolve customer complaints tactfully
  • Be a mentor to the team and able to solve problems

This job has expired.

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