• Maintaining a positive, empathetic, and professional attitude toward customers.
• Responding promptly to customer inquiries.
• Acknowledging and resolving customer complaints.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Providing feedback on the efficiency of the customer service process.
• Serving customers by providing product and service information and resolving product and service problems.
• Opening customer accounts by recording account information.
• Maintaining customer records by updating account information.
• Resolving product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and following up to ensure resolution.
• Preparing product or service reports by collecting and analyzing customer information.
• Ensure customer satisfaction and provide professional customer support.

Benefits:

• Social Security Fund (SSF) 
  
• Communication Allowance    
• Benefits as per law