Panchakanya Group

Call Center Representative Cum Receptionist

Panchakanya Group

Call Center Representative Cum Receptionist

Since its inception, the Panchakanya Group has been able to establish itself as one of the leading industrial and trading houses of Nepal and its activities include international trade, domestic supply, construction projects, and investment in financial institutions, hydropower project, schools, colleges, hospitals and construction related projects. Today, the organization has earned unmatched reputation in the business sector of Nepal and its brand name and products are considered to be premium forces. The Panchakanya Group has been marching ahead with its slogan, “Always First, Always Ahead’.

Call Center Representative Cum Receptionist

Views: 1677 | This job is expired 8 months, 3 weeks ago

Basic Job Information

Job Category : General Mgmt. / Administration / Operations
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Lalitpur
Offered Salary : Negotiable
Apply Before(Deadline) : Aug. 13, 2023 23:55 (8 months, 3 weeks ago)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : More than 2 years
Other Specification
  • Must have completed Bachelors from the recognized institution. 
  • Should have at least 2 years of experience in call center.
  • Fluent in Nepali and English language both verbal and written.
  • Sound knowledge of MS Office, Trello, etc.
  • Should have good communication skills
  • Should have patience and politeness while dealing with the guest and visitors 
  • Should be confident and have influential personality
  • Should have a good knowledge of Internet and email
  • Must be adaptable, persuasive, self-motivated and goal driven

Job Description

  • Answering, Screening and forwarding incoming and outgoing phone calls and chat requests from prospective and existing customers in a timely manner. 
  • Receiving visitors by greeting, welcoming and directing them appropriately and provide reliable and accurate information about the company and products and services offers.
  • Record keeping of visitors and guest and notifies company personnel of visitor arrival.
  • Client timeline preparation and follows up and preparations of follows up reports.
  • Maintains security and telecommunications system and Informs visitors by answering or referring inquiries
  • Maintains security by following procedure, monitoring logbook and issuing visitor badges.
  • Order front office supplies and keep inventory of stationary item.
  • Contributes to team effort by accomplishing related results as needed.
  • Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochure.)
  • Supports continuity among work teams by documenting and communicating actions, irregularities and continuing needs.
  • Manage time schedule with clines for maintenances and measurements.  
  • Assist clients with technical issues and escalate to appropriate departments when necessary.
  • Engage customers in friendly conversation to identify specific business needs and recommend the best solutions.
  • Recognize and pursue opportunities to cross-sell and/or to promote value added products and services.
  • Assume ownership of any issues identified during client interaction all the way to resolution.
  • Maintain accurate and complete records of all communications with customers using proper client management software.
  • Communicate opportunities and issues with sales team and project coordinators.
  • Other day to day work as assigned by seniors.

This job has expired.

Recommended Jobs
Recent Articles
Boost your job search with the enhanced MeroJob app
Boost your job search with the enhanced MeroJob app
Global Compact Nepal and Mero Job Limited Unite for Sustainable Change
Global Compact Nepal and Mero Job Limited Unite for Sustain…
Creating a Mentally Healthy Workplace
Creating a Mentally Healthy Workplace
How to take feedback like a PRO
How to take feedback like a PRO

Job Action

Similar Jobs
Powered by Merojob AI
job_detail_page
Search, Apply & Get Job: FREE
REGISTER
LOGIN
Are You an Employer?

Since its inception in 2009, Merojob has been at the forefront of connecting job seekers and employers in Nepal. The goal is to provide a comprehensive platform for job seekers to find jobs in Nepal and for employers to find the right fit for their organization. We pride ourselves on being a reliable bridge between hiring employers and job seekers and have established ourselves as a national leader in recruitment solutions. Read more...

FOR JOBSEEKER
FOR EMPLOYER
ABOUT US
CONTACT US

Ganapati Bhawan
Min Bhawan Main Road
New Baneshwor
Kathmandu, Nepal

+977 1 4106700
[email protected]