Business Development Manager

Key responsibilities and accountabilities:

1. Overall responsibility for a specific business segment and/or product category

• Acting as the primary point of contact with the customers and championing their needs internally, and helping to solve any issues
• Support long-term sales strategy, focusing Purnaa sales toward repeatable and scalable product sales
• Understand Purnaa’s focus capabilities and keep orders within those capabilities
• Personally seek out new strategic leads for Purnaa’s long-term growth
• Building and sustaining strong relationships with customers within the segment, which helps in securing long-term consistent production for Purnaa
• Nurture long-term relationships by following-up with customers regularly, understanding their business
• plans and specific needs, and developing solutions that meet those needs to ensure satisfaction and loyalty

2. Receive and follow-up to inquiries

• Track inbound-leads and follow up with them using the Inquiry Tracking Tool
• Respond promptly and effectively to customer inquiries regarding products, services, pricing, MOQ, and lead time
• Maintain conversation with active leads to answer questions and get them ready for ordering

3. Receive product development requests

• Receive all product details and ensure a smooth handoff to the Product Development and Sampling teams.
• Work with Product Development and Sampling team in the development of new products
• Work with operations team for product pricing and estimates

4. Process customer’s orders

• Create invoices and coordinate with customers for payment
• Receive all order details and ensure a smooth handoff to Manufacturing
• Follow-up with manufacturing to ensure customers lead times and quality expectations are met.
• Manage the re-order process by monitoring client purchase history and proactively reaching out to suggest reorder or upsell opportunities
• Address any complaints or concerns related to orders, ensuring satisfactory resolution to maintain customer loyalty

5. Other responsibilities

• Help to set and achieve quarterly Milestone goals
• Assist with and carry out other assigned tasks, projects, and roles within the larger Purnaa Team