Sugam Group

Logistic / Courier/ Air Express Companies

Asst. Manager Customer Relation

Views: 90|Published on: Mar 03, 2026

Commercial / Logistics / Supply Chain

+3 more

Mid Level

Full Time

Vacancy: 2

Tripureshwor|

Experience: More than 5 years|

NRs. 45,000 - 55,000 Monthly

Job Description

Roles and responsibilities of this job

We are looking for a dynamic, energetic, and highly personable Asst. Manager Customer Relation to strengthen and manage relationships with our key clients. This role is ideal for candidates with a strong commercial background, excellent communication skills, and a proactive approach to customer management and business development.

Key Responsibilities:

1. Sending MIS to Key Account Customers:

Prepare and send Management Information System (MIS) reports to key account customers.
Ensure accurate and timely delivery of reports to provide essential insights and updates.

2. Tracking and Providing Updates to Customers:

Track shipments and provide regular updates to customers regarding their consignments.
Maintain effective communication to keep customers informed about the progress of their orders.

3. Follow-up for Old, New, and Duty Payments:

Follow up on old, new, and duty payments with customers.
Ensure timely collection and resolution of payment-related matters to maintain financial stability.

4. Attending Walk-in Customers:

Provide assistance and support to walk-in customers at the office premises.
Address their queries, provide information, and facilitate their requirements.

5. Listening to Customer Issues and Resolution:

Listen attentively to customer issues and concerns.
Collaborate with the relevant departments, individuals, or branches to discuss and resolve customer issues promptly.

6. Working on NBD/Lost/Existing Customers:

Focus on New Business Development (NBD), Lost Customers, and Existing Customers.
Provide competitive rates, make efforts to regain lost customers, and explore opportunities for new business.

7. Telephonic Discussions with Old, New, and Existing Clients:

Engage in telephonic discussions with old, new, and existing clients.
Address their queries, provide information, and maintain strong relationships through effective communication.

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than 5 years

Required Age:More than 32 years

Other Specification

Bachelor’s degree in any discipline.
Minimum 5 years of relevant experience in client management, logistics, or customer service.
Proven track record in key account handling, customer follow-ups, and business development.

Required Skills & Competencies:

Strong interpersonal and relationship management skills; personable, outgoing, and professional.
Excellent verbal and written communication skills in English, Hindi, and Nepali.
Proficiency in MS Office (Word, Excel, PowerPoint) for reporting, documentation, and presentations.
Ability to work under pressure, multitask, and meet deadlines efficiently.
Energetic, self-motivated, and hardworking with a strong work ethic.
Analytical mindset with problem-solving and facilitation abilities.

Skills Required

Required skills for this job

Communication

Work Under Pressure

Costing

Facilitation

Client Handling

Attention to Detail

MS Office Suite

Salary

Offered financial and non-financial compensation for this job

Offered Salary:NRs. 45,000 - 55,000 Monthly

Applying Procedure

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Apply Before: Mar 18, 2026

About the organization

Sugam Group

Logistic / Courier/ Air Express Companies

Tripureshwor- 11, Malla Complex ,3rd Floor Opp. Hotel Janak, Kathmandu, Bagmati Province, Nepal

The Sugam Group of Companies, founded in 1987 by Late Mr. K.V. Mittal and his son Late Mr. Naveen Mittal, is one of the best transport company in India. Drawing on a rich legacy of over five decades in the transportation domain, the Sugam Group has moved with the times to expand its footprint and establish itself as a multinational logistics provider, specializing in India-Nepal transport.

In the decades since its inception, the Sugam Group has scaled new heights of success and evolved from a conventional transport carrier to an end-to-end logistics service provider.

With a dedicated fleet of carriers, established presence across India and in the SAARC region with over 250 offices, and as one of the very few logistics service providers to offer specialized customs and regulatory clearances to clients for Nepal, Bhutan & Bangladesh, Sugam is committed to providing state-of-the-art single-window supply chain solutions to corporate giants and SMEs alike