Reports to: Admissions Manager
Department: Admissions

Duties and responsibilities 

• Counsel student, guardian and visitor related to the relevant programme selection, and career  planning. 
• Handle telephone, email and online enquiries from prospective students, their parents independently in a timely and professional manner. 
• Correspondence by email, phone and SMS with prospective students. 
• Following a standard and best practices at work. 
• Provide information to students related to their topics such as programs, admissions  requirements, fee structure and scholarship opportunities and offer them for a college tour. 
• Maintain accurate and complete student records in a related file as required by the college. 
• Collaborate with the admissions head and team in the development, evaluation, and revision of  various admissions issues. 
• Support in conduct induction program to promote the adjustment of students to new life  experiences. 

Other duties 

• Answered and transferred phone calls to the concerned department. 
• Meeting and greeting the guest. 
• Setting the admissions area with the required: enquiry form, brochures/prospectus, fee structure,  scholarship policies and application form. 

The counsellor will be required to do the following 

• Looking after the students need help with enrollment enquiries and day to day activities. 
• Establish & maintain a working relationship with the Admissions Head. 
• Coordinate activities with regards to the student. 
• Submit individual promotional plans.

Note: This job description sets out the main responsibilities but is not intended to be an exhaustive list. Specific duties may change from time to time without changing the general nature of the post and  expected to be flexible in the range of responsibilities s/he undertakes.