Tour Operators are involved in planning, development, promotion, administration and implementation of tourism products. They oversee all the day-to-day tasks and also supervise, motivate and train staff. They may travel to proposed tour sites, check them out and experience the services first hand.

Responsibilities:

• Travel with customers to the destinations of their choice
• Use operations management skills
• Use sales and marketing skills
• Manage human resources
• Develop products
• Use financial management skills

Knowledge, Skills and Abilities:

• Previous management and tourism experience is an asset
• Human resource management skills
• Leadership skills
• Team-building skills
• Financial management skills are required
• Good communication
• Excellent customer service skills are required
• Knowledge of relevant destinations, attractions and travel are important
• Research skills are an asset
• Knowledge of a second language is an asset
• Risk management skills are an asset
• Time management skills are an asset

Possible Future Career Paths:

• Operations Assistant
• Head of Operations
• Senior Manager
• General Manager