About the job

Company Description

Dynamic Technosoft is an established and leading IT solution company providing comprehensive software development, web products, computer training, and IT-related product marketing for14 years. With a team of dedicated professionals, . Dynamic's vision is to constantly adapt and broaden its range of services to meet the future needs of its Clients

Role Description

This is a full-time on-site role for a Support Executive at Dynamic Technosoft located in Pokhara . The Support Executive will be responsible for providing proper support to clients .

Qualifications

Roles and responsibilities: Mid Support Executive

• Client service - monitor and respond to phone requests, email, or chat about technical cases for new and existing customers.
• Technical troubleshooting - handle technical support cases to ensure issues are recorded, tracked, and resolved, and follow-ups are done promptly.
• Implementation of ERP Software
• Make Sure the Client uses all the features and assure understand modules
• Ensure Customer Satisfaction
• Keeping the client's information on software confidential
• Provide training to clients online or on site as per requirements
• Follows up on and takes responsibility for unresolved issues or escalations
• Field visit as a part of support and client’s requirements
• Assigned client and tasks to juniors
• Follow up the task assigned
• Involve in documentation and active resolution process based on such requests
• Receive handed over task by other shift and handle with prioritizing solutions
• Take feedback from client at certain interval.

Requirements:

• Bachelor’s degree in computer science, information technology, or related field.
• Excellent team player
• Excellent communication skills, leadership qualities, and interpersonal skill
• Should be familiar with different versions the of windows operating system, database management system, hardware, and networking
• Excellent verbal, written, and interpersonal skill
• Should be familiar with different versions of windows operating system, database management system, hardware and networking
• Excellent verbal, written, and interpersonal skills
• Excellent team player
• Excellent customer service skills
• 1 year experience in relevant field