Support Executive

Dynamic Technosoft

Source: Other Source

Views: 561|Published on: Jun 19, 2024

General Mgmt. / Administration / Operations

Mid Level

Full Time

Vacancy: 1

Pokhara|

Experience: More than 1 year|

Job Description

Roles and responsibilities of this job

About the job

Company Description

Dynamic Technosoft is an established and leading IT solution company providing comprehensive software development, web products, computer training, and IT-related product marketing for14 years. With a team of dedicated professionals, . Dynamic's vision is to constantly adapt and broaden its range of services to meet the future needs of its Clients

Role Description

This is a full-time on-site role for a Support Executive at Dynamic Technosoft located in Pokhara . The Support Executive will be responsible for providing proper support to clients .

Qualifications

Roles and responsibilities: Mid Support Executive

Client service - monitor and respond to phone requests, email, or chat about technical cases for new and existing customers.
Technical troubleshooting - handle technical support cases to ensure issues are recorded, tracked, and resolved, and follow-ups are done promptly.
Implementation of ERP Software
Make Sure the Client uses all the features and assure understand modules
Ensure Customer Satisfaction
Keeping the client's information on software confidential
Provide training to clients online or on site as per requirements
Follows up on and takes responsibility for unresolved issues or escalations
Field visit as a part of support and client’s requirements
Assigned client and tasks to juniors
Follow up the task assigned
Involve in documentation and active resolution process based on such requests
Receive handed over task by other shift and handle with prioritizing solutions
Take feedback from client at certain interval.

Requirements:

Bachelor’s degree in computer science, information technology, or related field.
Excellent team player
Excellent communication skills, leadership qualities, and interpersonal skill
Should be familiar with different versions the of windows operating system, database management system, hardware, and networking
Excellent verbal, written, and interpersonal skill
Should be familiar with different versions of windows operating system, database management system, hardware and networking
Excellent verbal, written, and interpersonal skills
Excellent team player
Excellent customer service skills
1 year experience in relevant field

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than 1 year

Skills Required

Required skills for this job

Executive Support

Job Skills

Oral Communication

Communication Training

Expense Reports

Applying Procedure

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Apply Before: Jul 09, 2024

About the organization

Dynamic Technosoft

Dynamic is an established and leading IT Solution company in the IT market providing comprehensive software Development, web products, Computer Training, Hardware & Networking Solution and IT Related Product Marketing for 9 years. Besides these, it has both national and international wide franchises. Overall Dynamic is a team of dedicated professionals. “One-stop shop” concept, Dynamic makes it possible for its clients to outsource all of their needs and still have a single point of contact to manage their services. Dynamic vision is to constantly adapt and broadening its range of services to reflect the future needs of its customers. We have our own staff engineer’s software Developer & IT Professionals with several years of experience in this field. We have developed a complete suite of customized/Retail software products. Our products are providing satisfactory service and we have not received any complaints regarding their performance. We will be happy to get our products demonstrated by our experts and will arrange for the same on hearing.