Dynamic Technosoft

Support Executive

Dynamic Technosoft

Support Executive

Support Executive

Dynamic Technosoft

Pokhara
Experience: More than 1 year
Key Skills: Executive Support Job Skills Oral Communication Communication Training Expense Reports

Support Executive

Views: 262 | This job is expired 1 week, 2 days ago

Basic Job Information

Job Category : General Mgmt. / Administration / Operations
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Pokhara
Apply Before(Deadline) : Jul. 09, 2024 23:00 (1 week, 2 days ago)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : More than 1 year
Professional Skill Required : Executive Support Job Skills Oral Communication Communication Training Expense Reports

About the job

Company Description

Dynamic Technosoft is an established and leading IT solution company providing comprehensive software development, web products, computer training, and IT-related product marketing for14 years. With a team of dedicated professionals, . Dynamic's vision is to constantly adapt and broaden its range of services to meet the future needs of its Clients

Role Description

This is a full-time on-site role for a Support Executive at Dynamic Technosoft located in Pokhara . The Support Executive will be responsible for providing proper support to clients .

Qualifications

Roles and responsibilities: Mid Support Executive

  • Client service - monitor and respond to phone requests, email, or chat about technical cases for new and existing customers.
  • Technical troubleshooting - handle technical support cases to ensure issues are recorded, tracked, and resolved, and follow-ups are done promptly.
  • Implementation of ERP Software
  • Make Sure the Client uses all the features and assure understand modules
  • Ensure Customer Satisfaction
  • Keeping the client's information on software confidential
  • Provide training to clients online or on site as per requirements
  • Follows up on and takes responsibility for unresolved issues or escalations
  • Field visit as a part of support and client’s requirements
  • Assigned client and tasks to juniors
  • Follow up the task assigned
  • Involve in documentation and active resolution process based on such requests
  • Receive handed over task by other shift and handle with prioritizing solutions
  • Take feedback from client at certain interval.

Requirements:

  • Bachelor’s degree in computer science, information technology, or related field.
  • Excellent team player
  • Excellent communication skills, leadership qualities, and interpersonal skill
  • Should be familiar with different versions the of windows operating system, database management system, hardware, and networking
  • Excellent verbal, written, and interpersonal skill
  • Should be familiar with different versions of windows operating system, database management system, hardware and networking
  • Excellent verbal, written, and interpersonal skills
  • Excellent team player
  • Excellent customer service skills
  • 1 year experience in relevant field

This job has expired.

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