A highly Reputed Automobile Company

Service Manager

Views: 586 | This job is expired 5 years, 5 months ago

Job Category	:	Marketing / Advertising / Customer Service
Job Level	:	Senior Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Nov. 21, 2018 19:55 (5 years, 5 months ago)

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	Not Required
Professional Skill Required	:	Decision Making Skills Excellent Communication And Interp… Client Relation Negotiation Presentation

BE/ME- Mechanical
2 years in a similar position and 5 years in a supervisory position
Should have Sales Planning skills, Client Relationship skills, Presentation skills
Excellent communication skills with proficiency in both Nepali and English Languages

Achievement of given service target
Maintain Customer Satisfaction standard
House Rules and Personal Grooming
Guide and train subordinates for effective performance
Reporting and Providing regular feedback to dealer for continuous improvement
Conduct Performance appraisal of subordinates on time
Action Implementation on feedback received through CSI, PSFU, Repeat Visit Analysis, Customer Complaints analysis
Random Audit of working cell – Shop Floor / Front Office / Warranty
Coordinate and maintain good relations with the staff union members
Manage Customer Complaint
Set up standard procedure to receive and attend the customer so as to increase the Customer satisfaction
Remain updated on technical updates
Develop Annual Service plan in conjunction with marketing department
Assisting dealers regarding service related activities and providing required support to dealer staff
Organizing and participating in the campaign/activities of department related with sales, service and spares
Handling dealer warranty and free service related issue on time with required diagnosis and troubleshooting
Processing warranty, free service claim, consumable coupon claim effectively and efficiently to ensure the settlement of dealer’s claim on time
Processing Spares related activities of dealer to ensure the sufficient stock and healthy transaction