We are looking for a customer-oriented and experienced Customer Service Representative with an e-commerce background to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries to ensure a positive shopping experience.

Responsibilities:

Customer Support:

• Respond to customer inquiries via phone, email, chat, and social media channels in a timely and professional manner.
• Assist customers with order inquiries, product information, shipping details, returns, refunds, and other related issues.
• Handle escalated customer complaints and issues, striving to achieve satisfactory resolutions.

E-commerce Platform Management:

• Navigate and utilize our e-commerce platform to assist customers with account management, order tracking, and online transactions.
• Troubleshoot technical issues, payment problems, and website navigation to ensure a seamless shopping experience.

Product Knowledge & Upselling:

• Develop a deep understanding of our products, services, and promotions to provide accurate information and recommendations to customers.
• Identify opportunities for upselling and cross-selling products based on customer needs and preferences.

Quality Assurance:

• Maintain high standards of customer service excellence by adhering to company policies, procedures, and service level agreements.
• Conduct quality assurance checks on customer interactions to ensure accuracy, consistency, and compliance with standards.

Customer Feedback & Improvement:

• Gather customer feedback and insights to identify areas for improvement in products, services, and customer support processes.
• Collaborate with internal teams, such as marketing and product development, to implement customer-centric solutions and enhancements.