YOHO Partner Technologies Inc

Customer Service Representative

YOHO Partner Technologies Inc

Customer Service Representative

YOHO App is a leading provider of innovative IT services, specializing in delivering cutting-edge solutions to businesses of all sizes. With a dedicated team of experts and a commitment to excellence, we empower our clients to achieve their digital goals and stay ahead in today's dynamic market. Whether it's software development, IT consulting, or cybersecurity solutions, YOHO App is your trusted partner for all your technology needs.

Customer Service Representative

Views: 2900 | This job is expired 3 weeks ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service > Customer relationship
Job Level : Entry Level
No. of Vacancy/s : [ 2 ]
Employment Type : Full Time
Job Location : Buddhanagar, New Baneshwor
Offered Salary : NRs. 25,000.00 - 30,000.00 Monthly
Apply Before(Deadline) : Apr. 30, 2024 23:55 (3 weeks ago)

Job Specification

Education Level : Higher Secondary (+2/A Levels/Ib)
Experience Required : More than or equal to 1 year
Professional Skill Required : Interpersonal Skills Marketing Customer Service Communication Time Management
Other Specification
  • High school diploma or equivalent; Bachelor's degree in Business, Communications, or related field preferred.
  • Proven experience in customer service or e-commerce customer support roles.
  • Strong communication skills with a customer-focused approach and the ability to empathize with customers' concerns.
  • Proficiency in using e-commerce platforms, CRM software, and customer support tools.
  • Ability to multitask, prioritize workload, and work efficiently in a fast-paced environment.
  • Experience in handling difficult customer situations with professionalism and diplomacy.

Job Description

We are looking for a customer-oriented and experienced Customer Service Representative with an e-commerce background to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries to ensure a positive shopping experience.

Responsibilities:

Customer Support:

  • Respond to customer inquiries via phone, email, chat, and social media channels in a timely and professional manner.
  • Assist customers with order inquiries, product information, shipping details, returns, refunds, and other related issues.
  • Handle escalated customer complaints and issues, striving to achieve satisfactory resolutions.

E-commerce Platform Management:

  • Navigate and utilize our e-commerce platform to assist customers with account management, order tracking, and online transactions.
  • Troubleshoot technical issues, payment problems, and website navigation to ensure a seamless shopping experience.

Product Knowledge & Upselling:

  • Develop a deep understanding of our products, services, and promotions to provide accurate information and recommendations to customers.
  • Identify opportunities for upselling and cross-selling products based on customer needs and preferences.

Quality Assurance:

  • Maintain high standards of customer service excellence by adhering to company policies, procedures, and service level agreements.
  • Conduct quality assurance checks on customer interactions to ensure accuracy, consistency, and compliance with standards.

Customer Feedback & Improvement:

  • Gather customer feedback and insights to identify areas for improvement in products, services, and customer support processes.
  • Collaborate with internal teams, such as marketing and product development, to implement customer-centric solutions and enhancements.

This job has expired.

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