ASC360 is a Biggest Adventure Safety Company which offers globally benchmarked safety and rescue solutions for high-level adventure sports and travel, led by a passionate team of professionals. Our promise is to do whatever it takes in every situation. As pioneers in the field, we also aim to build local safety infrastructure for the adventure community, providing trusted experiences and informed advice that inspires thrill-seekers across the globe.

Operations and Customer Support Executive

Views: 67 | Apply Before: 2 weeks from now

Basic Job Information

Job Category	:	Sales / Public Relations > Customer Support, Sales Support/ assistant
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 2 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu
Offered Salary	:	Not Disclosed
Apply Before(Deadline)	:	Nov. 26, 2025 23:55 (2 weeks from now)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	Less than 2 years
Professional Skill Required	:	Work Under Pressure Reporting Customer Service Client Servicing MS Office Suite

Other Specification

Bachelor’s degree (completed or running) in Business Administration, Marketing, Hospitality, or related field.
0–2 years of experience in customer service, sales, or operations (freshers with good communication skills are welcome).
Excellent English and Nepali communication skills, both verbal and written.
Proficient in MS Office and email correspondence.
Calm under pressure and able to handle client calls responsibly.
Punctual, reliable, and able to work independently.

Preferred Skills:

Experience in the travel, insurance, or emergency assistance industry.
Familiarity with structured reporting or client coordination in high-pressure situations.
Proactive, organized, and detail-oriented.

Shift Details:

Shift 1: 5:00 AM – 1:00 PM
Shift 2: 12:00 PM – 8:00 PM

(Candidates must be flexible to work in their assigned shift.)

Note: Female candidates are highly encouraged to apply.

Job Description

ASC360 is looking for two confident and detail-oriented female professionals to join our team as Sales & Operations Support Executives. You’ll be the first point of contact for clients needing assistance and will help coordinate support during emergency situations. The role also involves light sales and client communication tasks. Strong communication, quick thinking, and a calm approach under pressure are key.

Key Responsibilities:

1. Emergency Support Coordination

Answer calls from clients and partners needing assistance during your shift.
Gather and record important details about the situation using a structured format.
Verify client location and check for nearby clinics or medical support if needed.
Forward information promptly to the support team for action.
Maintain accurate call logs and ensure timely follow-ups.

2. Client Support

Respond to incoming calls and messages from clients and partners.
Provide accurate information about ASC360 services and guide clients as needed.
Draft and send professional emails for coordination and information sharing.
Maintain client records and ensure all communications are properly documented.
Coordinate with internal teams to make sure client concerns are addressed promptly.
Provide customer support by answering inquiries and directing clients to the right team.

3. Administrative & Operational Assistance

Support daily operations, documentation, and record-keeping.
Coordinate with internal teams to ensure smooth information flow.
Communicate with trekking agencies, travel partners, and clients as required.

What We Offer:

Competitive salary with performance-based incentives
Growth opportunities within the company
Training in operations and sales processes
Supportive and inclusive work environment