Project Manager

Kathmandu, Central Development Region, Nepal

This job is expired 5 years, 10 months ago

Job Category	:	General Mgmt. / Administration / Operations
Job Level	:	Top Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu, Central Development Region, Nepal
Offered Salary	:	NRs. 35,000.00 - 40,000.00 Monthly
Apply Before(Deadline)	:	Jun. 22, 2018 23:55 (5 years, 10 months ago)

Education Level	:	Graduate (Masters)
Experience Required	:	More than 1 year

To manage, develop and support a team of telesales staff and implement day-to-day operations
Responsible for handling enquiries and complaints when referred on by Tele-Sales staff
Responsible for ensuring that the team meets service levels and other key performance indicator targets
To monitor and track sales performance. Responsible for producing and analyzing Tele-Sales and team performance reports
To achieve or exceed monthly sales revenue targets
Responsible for providing feedback to Tele-Sales staff and guiding them on how they can increase revenue
Conduct ongoing training and coaching to meet quality requirements
An individual that has experience within a business – to - business telesales / outbound customer service operation in a high activity environment
Strong sales, analytical, organization, communication and people skills required
Working knowledge of telecom and communication related organization sales management is preferred
Team player
Experience of technology-based products would be an advantage
Proficiency in Microsoft Word, Excel, Outlook and PowerPoint
Ability to adapt quickly to new technologies, products and procedures
Ability to work and thrive in a multi-tasked and fast-paced environment
Professional “get it done” attitude and work ethic
Fluent in English and Nepali Language

Coaching, inspiring and motivating a sales team
Ensuring the team meets the sales targets<
Sales training, development, and performance management
A good understanding of the market dynamics in the respective sector
Developing sales strategies to guarantee success and growth
Disciplined use of CRM system, communication and customer management
Handling client complaints and inquiries
Monitoring random calls for quality assurance
Forecasting and analyzing sales ratio
Daily, weekly, monthly telesales campaign reviews
Regular reporting of KPI’s to directors
Keeping to targets and managing KPI’s.
Coordinate internal resources and third parties/vendors for the flawless execution of projects
Report and escalate to management as needed
Create and maintain comprehensive project documentation
Manage the relationship with the client and all stakeholders
Capacity to handle multiple projects