The Operations Lead is responsible for leading and managing facilities operations while ensuring compliance with laws, regulations, and company policies. This role demands strong leadership qualities, the ability to engage effectively with stakeholders, and the capability to represent the company as a country lead. The Operations Lead must be possess excellent communication to manage employees and workplace support services efficiently.

Key Responsibilities:

• Exhibit strong leadership and employee management skills to foster a motivated and high-performing team.
• Represent the company at a country level, engaging with stakeholders and ensuring smooth operational execution.
• Display empathy and effective interpersonal skills to handle employee concerns and promote a positive work culture.
• Demonstrate excellent presentation skills, particularly for engaging stakeholders.
• Maintain high levels of customer satisfaction and engagement.
• Ensure compliance with all relevant laws, regulations, and company policies.
• Develop and execute site operations management and plans, including inspections and maintenance.
• Manage all operations-related documentation and records.
• Manage supplier relationships and optimize the supply chain for all services and supplies.
• Prepare and present management reports on site status, performance, incidents, costs, budgets, and service delivery to stakeholders.
• Oversee budgeting, cost estimation, and financial tracking for both operational and capital expenses.
• Supervise housekeeping operations to maintain cleanliness and hygiene standards across all assigned areas.
• Inspect premises to ensure compliance with cleanliness, safety, and maintenance standards.
• Maintain safety, health, and maintenance standards at all assigned sites.
• Coordinate housekeeping schedules, assign tasks, and monitor the performance of the housekeeping team.
• Train housekeeping staff on procedures, safety regulations, and company policies.
• Order and manage housekeeping supplies and equipment, ensuring proper stock levels are maintained.
• Handle commercial contracting and procurement processes for services and supplies.
• Provide expert advice and support in fulfilling company commitments.
• Drive innovation and service improvement through participation in relevant programs and initiatives.
• Exhibit flexibility to work at all levels, from managerial to operational tasks.
• Perform additional tasks as needed to support business objectives.

Qualifications & Requirements:

• Degree or diploma in Business Administration or a related field (a degree in Hotel Management or Real Estate Management is also acceptable).
• Minimum of 7 years of relevant experience in similar roles (or experience in the hospitality sector and housekeeping department), including developmental positions.
• Excellent written and oral communication skills; multilingual abilities are an advantage.
• Proven leadership experience with high-performing teams.
• Strong ability to handle employees effectively and foster a positive working environment.
• Ability to adapt to various work levels, from strategic management to operational execution.

The job description may not cover all tasks and responsibilities. Additional duties may be assigned as needed to meet business requirements.