To help ensure that the operations in place at the business they work for are as effective and as efficient as possible.

Responsibilities:

• Resolve operational problems within the defined schedules and service level agreements
• Analyze root causes of operational malfunctions and provide resolutions
• Handle escalated issues and follow-up on outstanding issues promptly
• Develop preventive measures and document issue resolution procedures
• Manage job calendars and flows to ensure timely completion
• Evaluate current operational processes and recommend improvements
• Monitor system operations and troubleshoot problems
• Maintain daily logs of operational issues and maintenance activities
• Develop support plan to prioritize and resolve multiple issues
• Address customer issues promptly and accurately