Doko Recyclers

Other

Logistics and Customer Service Associate

Views: 82|Published on: Apr 29, 2026|

Commercial / Logistics / Supply Chain

+2 more

Mid Level

Full Time

Vacancy: 1

Sano Thimi, Bhaktapur|

Experience: More than 2 years|

Not Disclosed

Job Description

Roles and responsibilities of this job

We are looking for an energetic and competent Logistics and Customer Service Associate to oversee the smooth operations of our logistics, with an aim to achieve maximum efficiency in our pick up management system.

Key Responsibilities:

Manage daily client pick-ups; scheduling pickups, preparing pickup sheets, and other related tasks to ensure smooth pickup operations.
Ensure customer satisfaction through excellent communication, interpersonal, and management skills to address customer needs, queries, and resolve issues.
Effectively communicate with clients through a variety of channels, including phone calls, social media, email, and in-person meetings.
Coordinate with site personnel to smooth the communication flow between the operations and pickup teams.
Organise periodic training for pickup staff to ensure professional behaviour, punctuality, boost morale, and team spirit.
Prepare periodic reports to analyse the efficiency of operations. The monthly report would include details on trips, attendance, and the distance of the pick-up team and vehicles.
Ensure timely closing, rectification, and settlement of clients’ accounts. Coordinate with accounts to manage accounts, including credit payments of corporate and household clients.

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than 2 years

Other Specification

Qualification & Experience:

Bachelor’s degree in business administration or a related field.
Previous experience in customer service or logistics management will be given priority.
Ability to work with minimal supervision, solve problems and track multiple processes.
Strong organisational and coordination abilities: this position requires constant coordination between the Doko’s site and operations staff as well as clients. Applicants that demonstrate an ability to multitask, coordinate, and organise depending on the pace of the day will be given preference.
Strong Analytical Skills: this position requires analyzing data and making informed decisions to improve logistics operations.
Excellent interpersonal and communication skills: this position will require constant interaction with various Doko staff and clients. Preference will be given to those candidates who demonstrate strong English-speaking ability.
Proficiency in Gmail, Microsoft Office (Excel) and Google Applications (Docs and Sheets).

What do we offer?

To work at a leading waste management company in Nepal.
Work and network with a diverse range of clients (hospitality sector, industries, corporate offices, educational institutions, etc.).
Experience in a challenging and leading role.
Work with a young and enthusiastic team.
Culture where your ideas and opinions are welcomed and encouraged

Salary: Negotiable depending on experience and qualification

Skills Required

Required skills for this job

Communication

Negotiation

Leadership

People Management

Coordination

Documentation and Reporting

Problem-Solving Skills

Customer Relationship Management

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

Click on Login to Apply to get the email address / external link to apply.

Note: You need to be a registered jobseeker to view the applying email address / external link.

Apply Before: May 14, 2026

About the organization

Doko Recyclers

Other

Madhyapur Thimi, Bhaktapur, Bagmati Province, Nepal

Doko Recyclers (DR), a social enterprise, is the leading provider of comprehensive waste and environmental services in Kathmandu Valley and outside. DR serves customers in residential, commercial, industrial and municipal markets throughout the valley.

We implement methods to help you segregate waste at its source into different categories before it enters our waste stream. Once it enters our waste stream we continue to separate your waste into different recyclable categories ensuring that the right materials get to the right industries. These industries then extract and reuse existing resources from the waste you give us to create new goods. Our shredding, e-waste, and composting services in addition to our waste pick ups, awareness training workshops, and waste segregation infrastructure setup all allow you to do this instinctively in your own homes and office spaces.

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Deadline: May 07, 2026

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Views: 82|Published on: Apr 29, 2026|

Views: 82|Published on: Apr 29, 2026|