Logistics And Customer Service Associate

We are looking for an energetic and competent Logistics and Customer Service Associate to oversee and facilitate the smooth operations of our logistics to achieve maximum efficiency in our pick up management system. 

• Manage daily client pick-ups; scheduling pickups, preparing pickup sheets, and other related tasks to ensure smooth pickup operations. 
• Ensure customer satisfaction through excellent communication, interpersonal and management skills to address customer needs, queries, and resolve issues. 
• Effectively communicate with clients through a variety of channels including phone calls, social media, email, and in-person meetings. 
• Coordinate with site personnel to smoothen the communication flow between the operations and pickup teams. 
• Organise periodic training for pickup staff to ensure professional behaviour, punctuality, boost morale and team spirit. 
• Prepare periodic reports to analyse the efficiency of operations. The monthly report would include details on trips, attendance and distance of the pick-up team and vehicles.
• Ensure timely closing, rectification, and settlement of clients’ accounts. Coordinate with accounts to manage accounts including credit payments of corporate and household clients.

Qualification & Experience

• Bachelor’s degree in business administration or a related field.
• Previous experience in customer service or logistics management will be given priority. 
• Ability to work with minimal  supervision, solve problems and track multiple processes.
• Strong organisational and coordination abilities. This position requires constant coordination between the Doko’s site and operations staff as well as clients. Applicants that demonstrate an ability to multitask, coordinate, and organise depending on the pace of the day will be given preference. 
• Excellent interpersonal and communication skills. This position will require constant interaction with various Doko staff and clients. Preference will be given to those candidates who demonstrate strong English-speaking ability. 
• Proficiency in Microsoft Office.

What do we offer? 

• Work at a leading waste management company in Nepal.
• Work and network with a diverse range of clients (hospitality sector, industries, corporate offices, educational institutions, etc.).
• Work with a young and enthusiastic team. 
• Culture where your ideas and opinions are welcomed and encouraged.