Pharma Life

Pharmaceuticals / Healthcare

IT Officer – Software Support

Views: 2143|Published on: Oct 30, 2025

IT & Telecommunication

Mid Level

Full Time

Vacancy: 1

Kathmandu|

Experience: More than 1 year|

Not Disclosed

Job Description

Roles and responsibilities of this job

The IT Officer – Software Support will be responsible for providing comprehensive technical and functional support for the organization’s Pharmacy Management System. This role involves close collaboration with end users to identify, analyze, and resolve software-related issues while coordinating with vendors to ensure timely delivery of solutions and enhancements. The position also includes responsibilities for user training, system configuration, documentation, and ensuring data accuracy and system reliability.

Key Responsibilities:

1. Application Support & Troubleshooting

Provide day-to-day operational and technical support for the Pharmacy Management System and related applications.
Diagnose, analyze, and resolve software issues reported by end users promptly.
Maintain proper documentation of issues, resolutions, and escalations.
Coordinate with software vendors for system bugs, patches, and feature enhancements.

2. User Coordination & Requirement Analysis

Serve as the primary liaison between system users, IT management, and software vendors.
Collect, document, and validate user requirements for new features, workflows, and reports.
Ensure effective communication and follow-up on user feedback and enhancement requests.

3. Vendor Coordination

Work closely with the software vendor to ensure timely resolution of technical issues and implementation of updates or customizations.
Track, monitor, and follow up on open vendor tickets until closure.

4. System Maintenance & Monitoring

Oversee system configuration, updates, and backups to ensure optimal performance.
Verify and maintain data accuracy, consistency, and integrity within the Pharmacy Management System.
Assist with software testing and validation during upgrades, patches, or new deployments.

5. User Training & Documentation

Conduct user training sessions on system usage, updates, and best practices.
Develop and maintain user manuals, SOPs, and technical documentation.
Maintain detailed logs of system issues, resolutions, and configuration changes.

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than 1 year

Other Specification

Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.
Experience: Minimum 1–2 years of experience in software support within a Hospital or Pharmacy Management System environment.

Technical Skills:

Strong understanding of pharmacy-related MIS reports and data structures.
Hands-on experience with Hospital or Pharmacy Management Systems.

Soft Skills:

Excellent communication and coordination abilities.
Strong analytical and problem-solving skills.
Good documentation and reporting capability.
Ability to manage multiple support requests and priorities efficiently.

Skills Required

Required skills for this job

Multitasking

Monitoring

Troubleshooting

Technical Support

Systems and Networks

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

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Apply Before: Nov 14, 2025

About the organization

Pharma Life

Pharmaceuticals / Healthcare

Naxal

Pharma Life firmly believes that medicine should be accessible anytime and anywhere. To make this possible, we needed to bring the data silos down.

By integrating the digital infrastructure of over 2000 pharmacies across all of Nepal and having one every 2 kilometers from wherever you are, we plan to make sure you can get access to quality affordable medical and wellness products wherever you are. Pharma Life will use AI to manage supply chains and ensure availability and safety, and keep our pharmacists informed of the latest advances in medicine.

Focused on patient care and safety, Pharma Life’s aim is to build the largest chain of pharmacies in Nepal for dependable and high quality health care products and medicines. We aim at building a strong and efficient network with a dedicated and trained staff to administer top quality products to the population. That’s our commitment – think medicine, think Pharma Life!

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