Dish Media Network

ISP Customer Support Supervisor

Dish Media Network

ISP Customer Support Supervisor

Dish Media Network Ltd (DishHome) is one of the fastest-growing digital pay TV operator in Nepal. The company is run by a pool of young and highly qualified professionals. With operations across all 75 districts, the company has high-quality infrastructure for digital satellite broadcasting.

DishHome strives to create an environment where people can contribute to its corporate culture, business process, and strategic goals.

ISP Customer Support Supervisor

Views: 2722 | This job is expired 2 years, 8 months ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Chaisikot, Bhaisepati,
Offered Salary : Negotiable
Apply Before(Deadline) : Aug. 12, 2021 23:55 (2 years, 8 months ago)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : More than or equal to 2 years
Professional Skill Required : Communication Multitasking Reporting MS Office Suite
Other Specification
  • Bachelor’s/ Master’s in IT/ Management with 2-3 years working experience in ISP Customer Service/ Customer Support
  • Strong analytical and reporting skills
  • Should have knowledge on contact center operation
  • Must be able to train, coach and develop team
  • Proficiency in Excel, Power Point MS Office
  • Candidates should be good at multi-tasking and pleasant personality

Job Description

  • To be responsible for overall performance of ISP contact center support unit
  • Develop and maintain strong monitoring and reporting systems to effectively evaluate KPI
  • Coordination between the inter department team for issue resolution
  • Develop and maintain diagnostic and troubleshooting mechanism to escalation issues according to structured protocol
  • Involve in standard documentation, training and active resolution process based on category of issues
  • Perform other duties as assigned by leadership

This job has expired.

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