Hitachi Energy

Software Companies

HR Ops Service Specialist

Views: 3125|Published on: Aug 27, 2025

Human Resource /Org. Development

Mid Level

Contract

Vacancy: 1

Kathmandu|

Experience: More than 2 years|

Not Disclosed

Job Description

Roles and responsibilities of this job

General Information:

Responsible for providing HR administration and employee data management services to clients. Manages and processes employee records and information within the system. Performs routine data audits and ensures employee data are up-to-date and accurate. Also engages in back-office and transaction services such as performance management records, leave and exit administration. An Entry Professional (P1) applies broad theoretical job knowledge typically obtained through advanced education. May require the following proficiency: Work is closely supervised. Problems faced are not typically difficult or complex. Explains facts, policies and practices related to job area.

Your Responsibilities:

Performs day-to-day processing of HR requests related to one or more service lines (Employee Life Cycle, Integrated Talent, Global Mobility, Learning & Development, Compensation & Benefits, Payroll, People Analytics and HRIS) for an assigned group of employees handling also complex and escalated tasks. Ensures appropriate support for internal customers and delivers accurate and timely processing of information with all stakeholders and assures that quality controls like e.g. the 4-eye-check are carried out.

Key areas of responsibility will include, but are not limited to:

Service Delivery - Execute and deliver assigned HR Services according to defined service level agreement(s). Handles complex/escalated tasks.
Data Entry & Documentation – Maintains a high level of data quality and accuracy in the systems. Provides on-demand reports related to the process when required. Regular update of SOP (Standard Operating Procedures) and WI (Work Instructions) as appropriate.
Payroll - Single Point of Contact (SPOC) to manage and liaise with Payroll Managed Service partner for weekly and monthly payroll; manage pre & post payroll activities; check master data in ensuring the data integrity i.e. accurate and correct; ensure correct payment of entitlements in accordance to agreement and policies; process month end accruals, post journals, payroll reconciliations.
HR Time - SPOC to support HR Time-related activities, interface, updates and queries
Support Service - Deliver HR Service support to the HR community, managers and employees. This includes: on-boarding and off-boarding administrations, employees’ P-filling and HR records management, administrate local ServiceNow tickets and ensure timely closure of tickets, any other task/assignment given from time to time.
HR Process Control – Perform regular quality check on master data, time system and payroll in accordance to global guidelines.
Process optimization – Recommends enhancements and simplification of existing processes and procedures based on feedback and experience with customers. Leads some process improvement activities and participates in various quality control and audit activities.
Special programs - Recommends, develops, and assists in implementation of special programs in area of functional specialty. Supports HR cross-functional initiatives in area of functional responsibility.
Adhoc Projects – Required to support project or assignments initiated by Global, if any

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than 2 years

Other Specification

Bachelor’s/Master’s degree in any stream, with 2-3 years of experience in HR Operations
Cross-country HR operations support
Experience in HR Shared Services for a Global Company will be an added advantage.
Experience in payroll and statutory filing preferred
Experience in an absence and attendance system
Proficiency in MS Office, along with organizing, coordinating and analytical skills.
Able to work in teams, within deadlines and be process oriented will be an ideal fit.
Good in stakeholders and vendors management
Proficiency in English skills is a must
Able to handle multiple tasks and work under tight timeline

Note: This position is a one-year contract with no possibility of extension.

Skills Required

Required skills for this job

Payroll Management

Service Delivery

Data Entry & Documentation

Support Service

Hr Process Control

Adhoc Projects

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

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Apply Before: Sep 01, 2025

About the organization

Hitachi Energy

Software Companies

Sitapaila, Kathmandu

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future.

We employ around 45,000 people in 90 countries who each day work with purpose and use their different backgrounds to challenge the status quo. We welcome you to apply today and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.