Maya Manor is a historic mansion turned boutique hotel. The original building of Maya Manor Boutique Hotel was built by the Commander in Chief Toran Shumsher Rana and his brother Balram SJB Rana in 1935. The Chinese Ambassador lived in thismansion for 10 years. In 1974, the Sakya Family of the KGH Group of Hotels brought the mansion and was their family home until it was converted into a hotel in 2016.

The hotel is ideally located just a few footsteps away from the prestigious Durbar Marg which is the city’s best address for trendy cafés and restaurants and other commercial businesses like airlines, banks, department stores, and souvenir shops. Maya Manor Boutique Hotel is a perfect address for businessmen and distinguished travellers.

Many important national landmarks including Monument Tower, City Clock, Nagpokhari Sacred Pond, Nandakeshari Heritage Courtyard, and Narayanhiti Golden Sprout surround the hotel.

Maya Manor is a historic mansion turned boutique hotel. The original building of Maya Manor Boutique Hotel was built by the Commander in Chief Toran Shumsher Rana and his brother Balram SJB Rana in 1935. The Chinese Ambassador lived in thismansion for 10 years. In 1974, the Sakya Family of the KGH Group of Hotels brought the mansion and was their family home until …

Guest Relations Officer

Views: 2029 | This job is expired 5 years, 9 months ago

Basic Job Information

Job Category	:	Hospitality
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Jul. 26, 2018 23:55 (5 years, 9 months ago)

Job Specification

Education Level	:	Higher Secondary (+2/A Levels/Ib)
Experience Required	:	More than or equal to 2 years

Other Specification

Must have completed Intermediate Level in Hospitality Management/Business Administration is preferred
Proven experience as a Guest Relations Officer
Familiarity with hospitality industry standards
Proficiency in English, knowledge of additional languages is a plus,
Must have good knowlwdge o9f computer
Must have customer-oriented and professional attitude
An outgoing personality
Outstanding communication abilities
Excellent organizational and time-management skills

Job Description

Attend to special guests (e.g. VIPs) and answer their inquiries
Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
Provide information about amenities, area and venues and promote services
Anticipate guest needs and build rapport with customers
Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
Address customer complaints and escalate to Guest Relations Manager when needed
Ensure compliance with health and quality standards

This job has expired.