Person Specification

As a GRO, you will usually be the first person that a visitor to the Tranquility Spa meets. It’s down to you to make a good first impression, establishing a rapport with the visitor to make them feel at ease and welcomed. You will need to enjoy dealing with the public, be smartly dressed and have a polite and helpful manner.

Overall Purpose of the Post

• The main purpose of the role is to provide a professional and efficient reception service, acting as the first point of reference for visitors to the Spa

Main Duties

• Provide a friendly and efficient welcome to any members, visitors and staff
• Ensure that appropriate visitors are directed to the right person or service within the building
• Take responsibility for the visitor book and security passes
• To be responsible for the general upkeep of the reception point and office, ensuring it is kept organized and efficient at all times
• Undertake statistical data entry on a PC, to record the number of visitors, and the nature of their enquiries, for monitoring purposes
• Undertake any other general administrative job