Hotel Royal Singi Pvt Ltd is a city center modern hotel located in the center of Kathmandu (Kamaladi) known for its recently renovated facilities and over 23 years of service excellence in the Hospitality Industry in Nepal. With over 90 guest rooms, 3 F&B Outlets and over 7000 sq. ft. of meeting spaces, we are now gearing our hotel to accommodate our increased operational levels and are looking for dynamic, energetic and motivated team players in the following capacities to join our team. He/She must be able to adapt to new working challenges, have a positive attitude and always be willing to learn.

Front Office Manager

Views: 834 | This job is expired 8 months, 3 weeks ago

Basic Job Information

Job Category	:	Hospitality
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu, Nepal
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Mar. 09, 2023 23:55 (8 months, 3 weeks ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than or equal to 4 years
Professional Skill Required	:	Leadership Teamwork Time Management Problem Solving MS Office Suite

Other Specification

Bachelor's Degree
Minimum 4 years of Front Office and/or Guest Services experience within a hotel/resort (4/5star) Overseas experience is an asset
Previous experience in Front Office Department is mandatory
Previous experience in Reservations and Revenue Management is an asset
Passion for leadership and teamwork
Eye for detail to achieve operational excellence
Excellent guest service skills and problem resolution

Job Description

Are you a dynamic Hospitality leader that is seeking an opportunity to evolve and establish your skills within an international environment? Do you have the fire and passion within you to continue learning? Are you up for the challenges of the changing dynamics and trends in Guest experience and travel? If you have checked off all the above, then you could be the right candidate.

Hotel Royal Singi is seeking to recruit a dynamic, energetic and passionate Front Office Manager and become a core member of the hotel's journey onto its 25th anniversary where 2023 will see momentous celebrations and milestones.

Responsibilities:

Will be responsible for leading the overall operations in Reception, Reservations and Guest Services of the hotel
Will train and manage team members, supervise/coordinate all related activities from reservations, arrivals, room allocation, departure including resolving any guest service recovery and opportunities
Will need to establish SOP and elevate standards of Guest experiences.
Ensure proper equipment operation/maintenance to result in safety of both guests and colleagues
Will ensure the premises of the lobby are immaculate to welcome all guests
The Front Office Manager is directly responsible for hiring, talent development and performance reviews of the team and will report to General Manager
Will be responsible for revenue management of OTA and direct upsells in the Front Office and at the same time minimizing operational costs arising from service lapses and errors

This job has expired.

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